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Results 501 - 513 of 513Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
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ibm, e360, customer satisfaction, customer retention, sales history, big data, it management, enterprise applications
    
IBM
Published By: VMware AirWatch     Published Date: Sep 11, 2015
To prepare for a mobile-centric world, organizations today need a platform that is flexible, that scales, and that they can grow into as opposed to growing out of.
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VMware AirWatch
Published By: VMware AirWatch     Published Date: Jul 20, 2017
Take a deeper look into how AirWatch enables Windows management to evolve from a rigid PC-centric approach to one offering a flexible and over-the-air configuration model. This session will delve into the specific configuration, security and OS patch management technologies that AirWatch introduces, as well as leveraging AirWatch alongside conventional Windows management tools that are in use today. • Leverage product provisioning and native configuration management features for policy management from the cloud • Integrate with the new Windows Update as a Service to flexibly manage OS updates and patches on or off the domain • Ensure endpoint security and data protection via advanced security features in the management platform and Windows 10
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VMware AirWatch
Published By: KPMG     Published Date: May 08, 2018
Many retailers have responded with a largely outdated omnichannel approach, focusing on integrating the physical and digital channels they use to interact with customers, when the problem is actually inside the business. Today's customers will remain loyal only if a brand offers them transparency and superior quality products while actively engaging with them to build a relationship they value. Meeting those needs has nothing to do with offering another physical, digital, or mobile channel and everything to do with running the business in a way that is customer-first and customer-centric.
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KPMG
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: IBM     Published Date: Jan 19, 2017
Watch this video to learn how IBM Datacap and Box enable better customer centricity through the capture of data across mobile devices, scanners, email, fax and files. This solution works with Box to store documents in the cloud.
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ibm, analytics, data, ibm box, customer centricity, ibm datacap, enterprise applications
    
IBM
Published By: Progress     Published Date: Mar 26, 2018
Sampling of Patient-Centric and Connected-Care Digital Health Experiences on Progress Health Cloud
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Sampling of Patient-Centric and Connected-Care Digital Health Experiences on Progress Health Cloud
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Progress
Published By: Pure Storage     Published Date: Jul 18, 2017
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform. You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
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it management, administration, flash storage, cloud centric platform
    
Pure Storage
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Case management continues to gain traction as a key capability in the information management space – supporting work that is unpredictable, information-centric and driven by human decisions. These are the processes that often directly touch your customers and stakeholders, including areas like contract management, claims processing, customer service, incident tracking and more. Download this eBook to explore three steps you can take to embrace a case management approach – improving employee productivity and customer experiences.
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case, management, ebook, e-book, information, content, dynamic, applications
    
OnBase by Hyland
Published By: IBM     Published Date: Jul 05, 2018
IBM® Information Governance Catalog helps you understand your information and foster collaboration between business and IT by establishing a common business vocabulary on the front end, and managing data lineage on the back end. By leveraging the comprehensive capabilities in Information Governance Catalog, you are better able to align IT with your business goals. Information Governance Catalog helps organizations build and maintain a strong data governance and stewardship program that can turn data into trusted information. This trusted information can be leveraged in various information integration and governance projects, including big data integration, master data management (MDM), lifecycle management, and security and privacy initiatives. In addition, Information Governance Catalog allows business users to play an active role in information-centric projects and to collaborate with their IT teams without the need for technical training. This level of governance and collaboration c
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IBM
Published By: KPMG     Published Date: Jul 10, 2018
New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend. Read this report to find out: • what’s really going on inside the mind of the customer • how first-movers are using new technologies to transform customer experience • what the six pillars of customer experience are and how to master them • why internal and external connectedness is an essential component of CX excellence Download the report now
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KPMG
Published By: Workday APAC     Published Date: Dec 11, 2018
Key Findings Service-centric cloud ERP solutions have matured and are increasingly being adopted by midsize and large organizations. Many vendors offer service-centric cloud ERP, but their suitability varies by organization size, geographic presence and industry. An emerging competitive differentiator is vendors' delivery of "packaged" integration, which enables customers to loosely couple their cloud ERP products with professional services administration (PSA), CRM and other vertical-specific applications. Cloud-based service-centric solutions now offer feature-parity with, and the same functional depth as, established on-premises solutions.
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Workday APAC
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