Enterprises routinely claim to be focused on the customer experience, yet few really keep that promise. What’s in the way? Fragmentation and complexity in both customer data and customer-facing processes. IIA spoke with Wilson Raj, Global Director of Customer Intelligence, and Jonathan Moran, Customer Intelligence Product Marketing at SAS Institute Inc. about how organizations can leverage technology platforms and analytics to become more completely and genuinely customer-centric – making connections in the right way, at the right time, and on the right device.
Published By: Aternity
Published Date: Sep 01, 2010
Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.
Customer-centricity entails a company understanding individual customers needs and improving the customer experience there by creating sustainable and profitable customer relationships impermeable by competitors.
Customer-centricity entails a company understanding individual customer needs and improving the customer experience thereby creating sustainable and profitable customer relationships impermeable by competitors.
Today companies are striving to provide a more customer-centric experience. Being able to understand and predict customer behavior can help forge a lasting, profitable relationship between customers and your company.
The focus of this Magic Quadrant is on ERP systems that support a single-instance strategy for multientity midmarket and upper midmarket companies. User-centric improvements focused on usability and deeper integration of analytical capabilities is at the core of leading systems.
Traditional content centric systems and other conventional tools don't provide rich interaction. That requires a very different set of capabilities that only new generation tools can offer. Learn 4 ways that social tools an turn your reps into stars
We now live in a flash centric world where all active data must be on flash. This doesn’t mean, however, that all data must be on flash. The best approach is to understand your application mix and workload requirements. Some key apps, like databases, are latency intolerant and should be pinned to flash. Others apps can benefit from fully-automated storage tiering. EMC’s market leading VMAX and VNX systems are flexible choices that can deliver all-flash and hybrid services. CDW and EMC has you covered!
A poll of CIOs and IT managers reports why departments must defend against complex internal and external threats while mitigating regulatory and compliance concerns. The results provide data about how enterprises view compliance.
Approaches organizations take to manage application performance vary based on data collection, types of metrics captured and how these solutions are deployed and managed. TRAC Research surveyed more than 400 organizations on key areas of web and Application Performance Monitoring. See the results in this paper.
Not long ago, if you asked an IT executive about transformation, there was a good chance you’d get a technology-centric response. You’d hear about consolidation and virtualization, power and cooling, security and availability.
Today, the responses are different. This edition of Unleashing IT is all about transformation. Not technology change, but business change through the use of technology.
How customer-centric transformation can lead to deeper relationships, increased revenue and streamlined operations. Though the global economy is still sluggishly shaking off the effects of the near meltdown in 2008 and the ongoing sovereign debt crisis, banks in both the emerging and developed economies have as opportunity to manage enormous capital growth and wealth creation. But to regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves. They must jettison decades-old, product-oriented operating models and become fully client-centric.
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, product oriented operating models to become a client centric operation. Read this insightful paper from IBM Global Business Services to understand how banks can effectively use the information they have and become truly customer centric by re-organizing their operations around customer differentiation, pricing, product bundling, channel consistency and customer engagement.
To succeed in the new economic environment, banks in both emerging and mature markets must become more client centric by leveraging sophisticated insights to improve risk management, pricing, channel performance and client satisfaction.
Published By: Riverbed
Published Date: Apr 14, 2017
"Applications are at the core of digital transformation. Intrinsically linked to the success of digital initiatives and the apps that power them are the areas of DevOps and Continuous Delivery. Underpinning all of these is the area of application performance management (APM).
Read this study from Enterprise Management Associates to discover:
10 key factors impacting APM practices in the digital economy.
APM requirements for DevOps and Continuous Delivery.
How APM addresses other top challenges in a cloud- and digital-centric business."
Most organizations today are moving at least some of their infrastructure to the cloud. A cloud or hybrid cloud approach often requires constant monitoring, planning, testing and optimizing to keep a consistent, reliable, always available web experience. Read this O’Reilly report to learn the latest rules and recommendations to architecting your cloud instance, debunk the common fears to cloud adoption and discover how to gain back control in areas you didn’t realize you could.
Southwestern Ontario Diagnostic Imaging Network relies on Centricity™ Clinical Archive to connect 62 hospitals with disparate PACS & RIS systems, resulting in reduced storage costs and data duplication and increased productivity and enhanced quality of care. Learn more in this case study.
Centricity Clinical Archive includes the following product components: Centricity Enterprise Archive, Universal Viewer ZFP, Caradigm eHIE, Centricity Clinical Gateway, NextGate MatchMetrix EMPI, PACSGEAR PacsSCANTM
This study surveyed radiologists about inefficiencies in their workflows, revealing a number of shortcomings with the information technologies radiologists employ to review, interpret, and report diagnostic imaging examinations.
Published By: Marketo
Published Date: Mar 13, 2014
Savvy B2B marketing leaders are going beyond revenue performance management to transform marketing into the architect of engagement across the customer life cycle. Lead-to-Revenue Management (L2RM) platform vendors are stepping up with tooling that enables customer-centric, multichannel, personalized marketing — at scale. Companies that have implemented an L2RM automation platform have seen results in both organizational maturity and business impact. According to a Forrester survey, L2RM platform users contribute more to the sales pipeline, have higher levels of process maturity, measure results more holistically and collaborate better with their sales colleagues.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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