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Results 26 - 50 of 902Sort Results By: Published Date | Title | Company Name
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
If you’re a small-to-midsized business (SMB), you know that you’re operating in a fast-paced, ever-changing business environment. Customers want their demands met instantly, and increasing competition multiplies the pressure you’re under. If you can’t deliver, you can be sure somebody else will. Fortunately, the technology landscape is changing the way you do business. Mobility, social media, and Big Data are leveling the playing field and making it possible for companies like yours to access more sophisticated technology, reach bigger audiences, target their messages, and innovate in their offerings. Yet nothing has changed the landscape so much as the cloud.
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business environment, business management, social media, information technology, data security
    
Hewlett Packard Enterprise
Published By: Oracle     Published Date: Jan 08, 2018
In the age of the customer, businesses realize the need to take their big data insights further than they have before, in order to win, serve, and retain their customers. Today’s modern company has more data than ever before and is now looking to derive insights from the data that will help propel it forward. As firms move data analytics to the cloud, there is a new set of challenges and barriers to overcome, but with the help of insights-platforms-as-a-service, companies will be able to innovate with data and drive business forward.
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Oracle
Published By: Cisco EMEA     Published Date: Mar 05, 2018
Advanced Technology is having a growing impact on our everyday lives. Adoption of advanced technologies and virtual assistants such as Amazon Echo and Google Home are becoming more mainstream in homes. Meanwhile organizations worldwide are increasingly looking at how to implement similar technologies to improve productivity, speed workflows, and increase collaboration among employees, business partners, and even customers. To date, little is known about perceptions of technologies such as artificial intelligence (AI) and virtual assistants in the workplace and how they will impact how we work in the future.
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technology, customers, enterprise, business
    
Cisco EMEA
Published By: Akamai Technologies     Published Date: May 05, 2017
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
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web applications, waf, ips
    
Akamai Technologies
Published By: Zendesk     Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Workplace by Facebook     Published Date: Sep 27, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying, and using social collaboration tools at work. The results from over 750 magazine and e-newsletter readers, customers and HBR.org users show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying and using social collaboration tools at work. The results show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users.
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Workplace by Facebook
Published By: Dell EMC     Published Date: Sep 12, 2016
In today’s mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business. A 2015 IDC white paper reveals how VCE customers around the world are leveraging convergence to deliver faster business outcomes.
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Dell EMC
Published By: Dell EMC     Published Date: Oct 13, 2016
In today’s mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business. A 2015 IDC white paper reveals how Dell EMC customers around the world are leveraging convergence to deliver faster business outcomes.
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speed, innovation, data management, return on investment, network management, network performance
    
Dell EMC
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conference calls enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
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video conferencing, speed, competitive advantage, scale, business continuity, network management, quality of service
    
LifeSize, a division of Logitech
Published By: HPE     Published Date: Dec 23, 2015
Small and midsized businesses (SMBs) face many challenges as they adapt to today’s new style of doing business. Shifting government regulations, threats to network security, requirements for 24x7 application availability and the demands for new methods to work with customers, suppliers and employees require ongoing investments in IT. These issues impact SMBs even harder because of budget constraints and limited IT resources. SMB’s who learn how to efficiently utilize IT assets and increase IT productivity will be successful.
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HPE
Published By: HPE     Published Date: Mar 09, 2016
Capitalize on a rising tide of data to grow your business and strengthen customer loyalty The speed and efficiency of your data storage hold the keys to business growth. It’s also one of today’s biggest IT headaches. Here’s what you really need to handle growth as you acquire and retain customers.
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HPE
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
While email is perfect for one-to-one communication, it doesn't work half as well for managing many-to-many conversations like a helpdesk would. When businesses use email to support customers, they leave room for conversations to get lost, ignored or forgotten. Not to mention, the lack of accountability and metrics to gauge the process and figure out what's working and what's not working. In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
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Freshdesk
Published By: Frontier Communications     Published Date: Feb 27, 2017
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.
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Frontier Communications
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite, networking, it management, wireless, enterprise applications
    
Cisco
Published By: Commvault     Published Date: Jul 06, 2016
Email is the backbone of today’s corporate business processes. It lives as the primary communication vehicle internally between employees and externally with customers, vendors, partners and investors. It is arguably today’s most pervasive and critical business application within which is stored the most valuable business content. To protect this vital information while working to eliminate risk, lower management costs and improve business insight, companies require a comprehensive email archiving solution. This solution should not only work to effectively retain email information in a searchable repository, the best email archiving solutions also provide a smarter approach to collecting, retaining and accessing data so that it can deliver true business value.
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commvault, email archiving, data protection, email archiving solution, mailbox archiving, reduce bloat, o365, it management
    
Commvault
Published By: Hewlett Packard Enterprise     Published Date: Jul 13, 2016
With new technologies, new opportunities often emerge, especially in business. Download this asset to learn more about how social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Sponsored by: HPE and Intel®
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best practices, opportunities, mobile device, customer engagement
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Feb 08, 2017
Explore four ways you can empower your data to help you meet your business goals in this analyst white paper from ESG. Download now.
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Hewlett Packard Enterprise
Published By: Cisco     Published Date: Feb 23, 2016
Businesses in virtually every industry are using location data to better understand their customers and users. By knowing how people move through and interact with a venue, businesses can gain valuable insights to optimize their locations and engage customers at the point of decision. However, contextual customer information is only as valuable as its accuracy. And when it comes to capitalizing on location data, a meter is worth more than a kilometer.
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data, wireless, network manangement, customer engagement, network management, network performance
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
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Cisco
Published By: F5 Networks Inc     Published Date: Dec 08, 2017
In today’s digital marketplace, your applications are your business. They fuel innovation and are the driving force for staying competitive in an always-on, always-connected world. Apps are the way you build relationships with your customers, empower your employees, facilitate growth, and so much more.
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cloud risk, application safety, corporate data risk
    
F5 Networks Inc
Published By: SAS     Published Date: Jan 17, 2018
First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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SAS
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