Published By: Genesys
Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn:
Three success strategies that Genesys CX Heroes use
Skills every agent should have
Key training tips
Benchmarking strategies to measure customer service and customer experience
Published By: Nextgen
Published Date: Aug 08, 2017
Meditouch helps integrate patient engagement across your practice and the care continuum.
Foster patient satisfaction and achieve front office efficiency.
YourHealthFile patient portal for convenience, transparency, and communication.
Patient-generated data alleviates staff burnout via manual duties; prevents bottlenecks.
Easily refill Rx, reduce no-shows, quickly fill cancellations.
iPad functionality supports education and doctor patient relationship.
Garner better reviews, gain more online visibility, market your practice to new patients.
Looking to increase billable utilization for your project teams? While creating high levels of employee satisfaction? And avoiding talent burnout? The top five percent of professional services organizations (PSOs) are experiencing low levels of talent attrition, high levels of employee satisfaction, impressive billable staff utilization rates, and increased revenue from every employee, consultant, and project. Download this eGuide to discover how.
Published By: Staples
Published Date: Jun 12, 2019
IS “LET ME SEND THIS WORK EMAIL REALLY QUICKLY” IN YOUR WEEKEND LEXICON? ARE YOU SPENDING SUNDAY NIGHT EMPTYING YOUR INBOX FOR A “CLEAN START” MONDAY MORNING? ABOUT 9.7 MILLION AMERICANS WORK MORE THAN 60 HOURS A WEEK, MAKING EACH WEEK A HIGHWAY TO BURNOUT. MAKE IT A PRIORITY TO TAKE TIME OFF — AS MUCH OF A PRIORITY AS THOSE URGENT DEADLINES AND EMAILS. HERE ARE SOME TIPS TO GET YOU THERE.
Resilience is more than just mindfulness and positivity. It is a set of skills that can be learned, and it helps people adapt and thrive in the midst of change. With meQuilibrium, you can equip each of your employees with the tools to master the skills to overcome any obstacle, increase agility, and gain adaptive capacity, while reducing stress, burnout, and absenteeism.
meQ Engage is the engagement and performance solution that harnesses behavioral psychology and neuroscience to create personalized training at scale—at both the individual and team, and enterprise level—transforming your organization.
No matter how you slice it, the most important thing businesses can do in turbulent times is increase their ability to adapt to change. Experts call this agility.
What many experts leave out, however, is that agility alone is not enough. Employees need resilience too.
Our research shows six personas hidden in almost every workforce — based on an employee’s levels of agility and resilience — and how to help each one manage stress amid change.
In this e-book, you’ll discover that one persona in particular has a higher risk of burnout than all the others and for one reason: These employees are high in agility but low in resilience.
In this e-book, we’ll take a look at these personas to help you see who’s who in your organization and:
• Better understand your workforce
• See how many of your people are affected by change
• Provide strategies for those who are stressed and burned out
Help your people with what’s affecting their work and personal lives by analyzing these six workplac
When physicians regularly experience a deep sense of fulfillment in their work, they’re less likely to feel burnt out - and satisfied physicians are good for business and your bottom line. This article describes recent research that connects physician satisfaction with high-capability organizations, and the associated benefits of reduced errors and increased patient satisfaction.
The EHR should help your physicians, not hinder them. That’s why a little EHR coaching up front can go a long way toward alleviating their frustration and burnout. Read on for five things you can do to start your physicians off on the right foot with your EHR.
The results of a 2016 study on employee burnout conducted by Kronos and Future Workplace show that 95 percent of HR leaders agree that burnout affects employee retention. Although serious, the issue of burnout isn’t insurmountable if organizations are proactive in addressing its causes. The implementation of new workforce technology with flexible scheduling capabilities and workforce analytics can help stop burnout before it starts.
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
Published By: Skillsoft
Published Date: Mar 03, 2015
This ExecBlueprint is written by CEOs who “get it,” i.e., the challenges CEOs face in maintaining a suitable work–life balance. These leaders are dedicated to their organizations, and work the requisite long hours, yet they all recognize the value — and necessity — of taking time out to nourish the rest of their lives.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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