Tech advances like the cloud, mobile technology, and the app-based software model have changed the way today’s modern business operates.
They’ve also changed the way criminals attack and steal from businesses. Criminals strive to be agile in much the same way that companies do. Spreading malware is a favorite technique among attackers. According to the 2019 Data Breach Investigations Report, 28% of data breaches included malware.¹
While malware’s pervasiveness may not come as a surprise to many people, what’s not always so well understood is that automating app attacks—by means of malicious bots —is the most common way cybercriminals commit their crimes and spread malware. It helps them achieve scale.
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.¹
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
"Security analysts have a tougher job than ever. New vulnerabilities and security attacks used to be a monthly occurrence, but now they make the headlines almost every day. It’s become much more difficult to effectively monitor and protect all the data passing through your systems. Automated attacks from bad bots that mimic human behavior have raised the stakes, allowing criminals to have machines do the work for them.
Not only that, these bots leave an overwhelming number of alert bells, false positives, and inherent stress in their wake for security practitioners to sift through. Today, you really need a significant edge when combating automated threats launched from all parts of the world.
Where to start? With spending less time investigating all that noise in your logs."
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
"Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in today’s assumed- breach world.
Over 6,500 publicly disclosed data breaches occurred in 2018 alone, exposing over 5 billion records—a large majority of which included usernames and passwords.1 This wasn’t new to 2018 though, as evidenced by
the existence of an online, searchable database of 8 billion username and password combinations that have been stolen over the years (https://haveibeenpwned.com/), keeping in mind there are only 4.3 billion people worldwide that have internet access.
These credentials aren’t stolen just for fun—they are the leading attack type for causing a data breach. And the driving force behind the majority of credential attacks are bots—malicious ones—because they enable cybercriminals to achieve scale. That’s why prioritizing secure access and bot protection needs to be part of every organ
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.1
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges.
Read this report to discover:
• the five steps procurement organisations can take to create a partnership between bots and employees
• the key characteristics of organisations doing this successfully
• a phased methodology to ensure stakeholder change.
One of the most significant areas of opportunity for contact center leaders to cut costs is to
leverage customer service bots to deflect calls. But today’s consumers have little patience for
conversational bots that can’t understand what they’re saying or don’t know how to provide an
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
DigiCert implemented Imperva to protect their hybrid environment. They
were already using Imperva’s WAF on-premises to defend against Layer 7
attacks, known threats, and zero-day attacks to rapidly identify the threats
that required investigation. By expanding their usage of Imperva, DigiCert
was able to extend protection to AWS and maintain their security posture
both during and after migration.
Imperva’s sophisticated threat detection technology draws upon vast
experience in the WAF market. As traffic passes through their network,
advanced client classification technology (together with crowdsourcing
and IP reputation data) automatically analyzes it to identify and block web
application attacks. These include SQL injection, cross-site scripting, illegal
resource access, comment spam, site scraping, malicious bots, and other
top threats. Granular filters and controls reduce false positives and prevent
access from unwanted visitors, while IP address shielding hides the web
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
Websites provide online businesses with an unprecedented level of contact with customers and end
users. However, they also place business information where it can be easily accessed by third parties –
often using automated tools known as “bots”. For many organizations, bots represent up to 50%
or more of their overall website traffic, from good bots engaged in essential business tasks to bad
bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website
performance for legitimate users and increase IT costs. Organizations need a flexible framework to
better manage their interaction with different categories of bots and the impact that bots have on
their business and IT infrastructure.
Technology adoption varies from sector to sector, company to company and department to
department. We asked 4000 leaders about their views on technology to find out which had the
potential to cause serious innovation.
It might be surprising to know that
although its adoption levels are lower than other emerging
technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what
people want to hear less about.
How did the other 4 technologies fare? The
results were fascinating
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots
are all jostling for our attention. But which ones are considered important and which ones are
businesses actually using? In August 201
8, we asked 4,000 senior decision
makers across 21
markets to tell us how they felt about the different technologies
Fascinated to find out?
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans.
Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors.
But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved.
This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations.
In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation.
It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about.
How did the other 4 technologies fare? The results were fascinating.
Published By: IBM APAC
Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
Das Mirai-Botnet nutzt Hunderttausende von internetfähigen Geräten, die nur über ein schwaches standardmäßiges Kennwort verfügen. Durch Installation von Malware übernimmt Mirai die Kontrolle über die Geräte und errichtet auf diese Weise eine weltumspannende Armee von infizierten Bots. Bis zum Zeitpunkt der Attacke durchsucht jedes betroffene Gerät das Internet nach weiteren angreifbaren Geräten und infiziert diese. Das Internet der Dinge besteht aus Milliarden von Geräten, die Daten senden und empfangen können und heutzutage fast überall anzutreffen sind. Private Sicherheits- und Unterhaltungsgeräte wie Internetkameras, digitale Videorecorder (DVR) und Router werden häufig mit der Mirai-Malware infiziert.
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions.
As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand.
This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
There are many reasons why bots pose the most complicated threat to your online business - access to pools of IP addresses, ability to stay under the radar, highly persistent. Read what you need to know to stay in the know.
A compromised account is 17 times more valuable than a stolen credit card number. That’s why fraud bots, loaded with stolen credentials, use their lists of username/password pairs on thousands of websites. Credential stuffing bots can lead to data theft, customer identity fraud, and account takeover on your site.
Learn about the risk to your business from credential stuffing bots in the Akamai infographic, Credential Stuffing 101: The Risk of Bots to Your Business.
Bots are responsible for 30% to 70% of website traffic. They have many purposes, range
from good to middling to bad, and from simple to sophisticated. Bot management solutions
vary a lot too. Vendors say they can solve your bot problems. Can they? The bot management market is evolving, with many vendors of different sizes, experiences and capabilities. It’s important to solve your bot problems without getting in the way of business. In this ebook, you’ll get insight into how to evaluate bot management solutions and understand what the differences mean for you.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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