The banking industry is being pressured by two new forces simultaneously: an increasingly stringent regulatory environment that requires new levels of data governance, and a shift to digital business processes that introduces new, nimble competitors and empowers customers in new ways.
This E-Book is intended to provide information and insights on how banking executives involved in digital transformation can successfully navigate in this new and quickly evolving landscape.
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
Published By: DocuSign
Published Date: Jun 25, 2014
Regulatory actions have forced financial institutions to re-strategize their business models, an approach that could increase or decrease profitability depending on the strategy chosen. Banking executives who want to stay competitive must focus on differentiating their services based on the customer experience and streamline related costs.
Sophisticated banking requires sophisticated computing systems. But which systems offer the greatest chance for success? Many banks are discovering that the answer can be found within their on-premise data centers – the mainframe computer.
Mainframes have become a modern platform for innovation. When operating in a hybrid cloud environment, mainframes provide cost flexibility, scalability, agility, sophistication and unmatched security. And they support innovation, business transformation and new types of monetization. The power of mainframe computing is being rediscovered. Specifically, in a recent 2017 survey of banking executives, we found that:
• 50 percent said they believe hybrid cloud – and the systems that underpin it – can significantly lower the cost of IT ownership
• 47 percent said they believe mainframe enabled hybrid cloud can improve operating margin
• 47 percent said they believe dual-platform hybrid cloud can accelerate innovation.
While innovation and improved p
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Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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