One of the largest retail banks in the U.S. sought to improve customer satisfaction
in the call center by eliminating time-consuming processes. Limited by a nonspeech-
enabled IVR, the bank was constrained to outdated authentication
options, such as PIN numbers and knowledge-based authentication (KBA)
questions. Long enrollment processes and authentication challenges were
driving call handle times up, causing significant customer frustration. The bank
turned to Pindrop for help.
Using Pindrop’s multi-factor authentication solutions, the bank confidently
moved authentication away from costly agent-based KBA questions to passively
authenticating callers within the IVR. This not only reduced call handle times but
also improved customer account protection, by assessing every caller for risk
before enrollment and authentication.
The stakes are high in today's data centers. Organisations have access to massive quantities of data promising valuable insights and new opportunities for business. But data center architects need to rethink and redesign their system architectures to ingest, store and process all that information. Similarly, application owners need to assess how they can process data more effectively. Those who don't re-architect might find themselves scrambling just to keep from being drowned in a data deluge.
The data integration tool market is resurging as new requirements for hybrid/intercloud integration, active metadata and augmented data management force a rethink of existing practices. This assessment of 16 vendors will help data and analytics leaders make the best choice for their organization.
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
"According to recent research, a third of all organizations are likely to upgrade their core HR solution within the next three years. Is your organization one of them? Are you prepared for the changeover?
Get this list of questions to ask your team, with answers that help assess if you are ready for an HCM Cloud solution."
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions no business can afford to overlook when evaluating and selecting vendor risk management solutions.
In this guide, Qualys describes internal risks to IT security and three best practices to control incorrect configurations. Critical components to this include automation of assessments and prioritization of risks. By using the automation technology in Qualys Policy Compliance, organizations can ensure the safety of sensitive data and IT while meeting mandates for compliance.
Published By: BMC ESM
Published Date: Nov 05, 2009
Realizing its existing processes and tools were inadequate, labor intensive and error-prone,
Morgan Stanley began looking for a new application deployment solution in early 2007. While not
required in the initial assessment, Morgan Stanley also hoped to find a tool that would also
provide capabilities such as hardware and operating system provisioning.
Published By: Red Hat
Published Date: Dec 27, 2012
In this paper, Frost & Sullivan examines historical concerns about Linux virtualization, and assess why, when, and how enterprises can safely virtualize their critical Linux workloads. They also review a Linux virtualization that meets needs.
The Constellation AstroChartTM supplies a visual guide of the trends impacting Data to Decisions. After
assessing boardroom priorities, organizations should employ AstroCharts to inform
This report contains two AstroCharts: one identifying Business Trends and one identifying Technology
Trends. The AstroCharts’ vertical axes plot “Organizational Adoption” rates from Mainstream to
Early Adopter to Bleeding Edge. Horizontal axes plot “Business Impact,” the impact of the trend on an
organization’s business model, from Incremental to Transformational to Exponential. The Constellation
AstroChart moves beyond both the hype and constraints of the standard 2 x 2 grid to identify the
dynamics impacting the entire market.
This report applies Constellation’s AstroChart to the Constellation’s business theme of Data to
Decisions. This research domain examines the enablement of data-driven decisions across organizations.
Holistic, data-informed decisions require a multidisciplin
Get your complimentary copy now! Time to Switch: Knowing When and How to Make a Talent Management Solution Change lays out the hardball questions you need to ask to assess what you expect from your talent management system, and the five steps to take to determine if you're in fact getting what you need-and how to switch if you're not.
Published By: Workday
Published Date: May 09, 2018
ERP Must-Haves for Finance: Leave behind cumbersome reporting, spreadsheets, and data
that offers zero insights. IDC MarketScape has put together a guide to help you find the best finance and
accounting applications. Read an excerpt of the report to learn today’s must-have ERP capabilities and
why the IDC MarketScape positioned Workday in the Leaders category.
Ovum takes a representative group, across new to established leading vendors and provides a SWOT analysis of their solutions, and conducted a comprehensive features assessment with the results summarized in the Ovum APM Rainbow Map.
The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
Explore four important facets of managing social media use by employees in your organization. Craft a best practice social media policy and navigate the legal landscape, train employees, address retaliation, and take a comprehensive approach. View examples of organizations that have successfully and creatively implemented social media guidelines.
Published By: AlienVault
Published Date: Oct 05, 2016
Join us for an engaging 30-minute discussion where AlienVault CEO Barmak Meftah will interview guest speaker Forrester Security Analyst Joseph Blankenship on how organizations should assess their security program, validate the effectiveness of security monitoring tools, and plan for the future. This session will also provide a unique opportunity to ask the analyst your questions.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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