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Published By: SunGard Availability Services     Published Date: Nov 13, 2013
Learn how to assess your organization’s necessity for cloud services and whether or not it would be a beneficial addition.
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sungard, sungard availability services, cloud, cloud services, cloud services provider, cloud computing, cost reduction, infrastructure
    
SunGard Availability Services
Published By: Epicor     Published Date: Apr 12, 2019
As a business leader of a manufacturing company, you may be experiencing the challenges of competing in a digitally transformed marketplace. In our increasingly digital world, your ability to grow depends on how your business leverages the latest best-practice technology. Is your enterprise resource planning (ERP) system keeping pace? In this Forrester Research report—presented by Epicor Software—you’ll discover the latest insights on software as a service (SaaS) business solutions. SaaS business applications will evolve in the cloud to new levels of value in: Intelligence Flexibility Connectivity User experience The report also provides predictions and recommendations that will help guide your manufacturing business with its strategic growth initiatives. Download the report to learn more, and discover why you should change the way you think about cloud.
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epicor erp, saas, applications
    
Epicor
Published By: Lenovo     Published Date: Sep 16, 2014
Agency IT is tasked with building smarter and more responsive state and local government services, while CTOs look to enable government workforce mobility and address strategic issues, such as BYOD. Adding to the challenge is a rise in devices, data, and even multiple OS’s that IT must support and secure. With the decline in traditional Windows-based computing, these challenges are driving agencies toward cloud solutions that don't sacrifice security or IT manageability. See our featured cloud solution for government agencies that has IT leaders re-thinking how they enable mobile productivity.
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agency it, workforce mobility, mobile productivity, cloud computing, it management
    
Lenovo
Published By: CA Technologies     Published Date: Feb 13, 2015
IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.
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cloud monitoring, cloud service management, data, data management, data sheet, it services
    
CA Technologies
Published By: CA Technologies     Published Date: Feb 13, 2015
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and effciencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.
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service management, crm, cloud computing, customer relationship, saas
    
CA Technologies
Published By: CA Technologies     Published Date: Feb 13, 2015
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
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service management, deployment, time to value, cloud monitoring, cloud metrics, business analytics, performance monitoring, data
    
CA Technologies
Published By: CA Technologies     Published Date: Feb 13, 2015
Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
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service desk, management platforms, it organizations, limitations, solutions addresses, poor service levels
    
CA Technologies
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Patient falls were the largest category of adverse events reported at Barnes- Jewish Hospital. Progress in meeting targets for reducing falls and fall injury rates had been static despite multiple efforts. One component of the hospital’s Fall Reduction Program was a portable bed exit alarm system—a Bed-Check Classic-Check® control unit (CU) with Sensormat® pressure sensitive mat— widely used throughout the hospital. Due to high demand by staff, the CU was often not available, resulting in delayed care delivery and staff dissatisfaction. Loss or damage due to handoff between staff and the central service department resulted in additional resources and costs. Read this case study to learn how Barnes-Jewish Hospital implemented Bed-Check® Fall Management Solution as a part of their Fall Reduction Program, resulting in decreased fall injury rates and improved staff satisfaction.
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patient falls, fall reduction, fall injury, healthcare, hospital
    
STANLEY Healthcare
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Throughout its operations, Broadlawn Manor Nursing & Rehabilitation Center has embraced technology as a means of enhancing resident safety and independence, and staff productivity. The facility had been a satisfied user of STANLEY Healthcare’s WatchMate wander management system for many years, but in 2010, Vice President of Senior Services Gerard Kaiser and his team embarked on a review of Broadlawn Manor’s wander management needs and took the decision to migrate to a new generation of technology with greater functionality. Read this case study to learn how Long Island Nursing & Rehabilitation Center achieves more accurate, convenient and efficient wander management with RoamAlert® Solution.
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wander management, healthcare, nursing, rehabilitation, resident safety, resident independence, medical technology
    
STANLEY Healthcare
Published By: Oracle     Published Date: Feb 21, 2018
Why move your databases to the cloud? This video provides numerous facts and figures to help explain why businesses today are adopting Database as a Service (DBaaS) solutions like the Oracle Database Cloud Service at a breathtaking pace.
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Oracle
Published By: AWS     Published Date: Mar 22, 2018
Healthcare and Life Sciences organizations are adopting cloud-based workloads at a significant pace. A 2017 HIMSS study found that 65% of Healthcare organizations were using cloud-based services, and nearly 88% of those organizations were utilizing Software-as-a-Service (SaaS) solutions, which have become the preferred deployment method for many clinical application vendors. This eBook highlights advantages of using AWS to create and maintain cloudbased Next-Gen BI Solutions for Healthcare and Life Sciences organizations. This includes use cases from diverse organizations that have utilized AWS and APN Partners to manage and analyze data, and to discover insights otherwise obscured by the sheer volume of available information. Solutions from APN Partners can help your organization take the next step in building robust processes for making data-driven decisions that improve patient care, organizational processes, and innovative product development efforts.
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AWS
Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Sur un marché des centres de contacts cloud aussi vaste que changeant, il est souvent difficile de trouver la solution adaptée à votre entreprise. C’est pourquoi Ovum a conçu un outil intitulé « Matrice décisionnelle Ovum : comment sélectionner une solution de centre de contacts multicanal dans le cloud (édition 2017-18) ». Ce document a pour but de dresser un comparatif des grands acteurs de ce marché sur la base de leurs fonctions de routage des appels voix et de service client multicanal. Vous y découvrirez comment Genesys s’est imposé parmi les leaders grâce à des solutions pour les entreprises de toutes tailles et de tous secteurs à travers le monde. Au sommaire de la Matrice décisionnelle Ovum : Comparatif des plateformes technologiques des différentes solutions de centre de contacts dans le cloud Évaluation des capacités des fournisseurs dans les domaines de la gestion des interactions clients multicanaux et de l’analytique des données clients et d’entreprise Identification
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Le marché nord américain des centres de contacts « as-a-Service » (CCaaS) explose. Les solutions de centres de contacts dans le cloud (ou solutions CCaaS) offrent des fonctionnalités semblables à celles des infrastructures de centres de contacts et d’appels sur site. Seule différence notoire : elles sont fournies sous forme de service et reposent sur un modèle de paiement mensuel. Au sommaire de ce rapport : Forces et faiblesses à intégrer dans votre évaluation des fournisseurs de solutions de centres de contacts dans le cloud Classement des 10 grands fournisseurs de centres de contacts cloud dans les quatre catégories du Gartner MQ : leaders, challengers, visionnaires et acteurs niche Pourquoi Interactive Intelligence, une entreprise Genesys, s’est classée parmi les leaders 2 années consécutives
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Intel     Published Date: Jul 27, 2017
To stay ahead of the competition in a fast-paced, cost-driven cloud services marketplace, LeCloud must innovate new services and revenue streams to retain customers and drive profit. By using future-forward data center solutions from Intel, LeCloud is able to reduce latency in its video transcoding and improve the user experience when streaming new 4K and H.265 real-time video services to millions of customers concurrently.
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Intel
Published By: Intel     Published Date: Aug 17, 2017
Communications service providers are looking for alternative deployment models that will help them support fast-growing network demand. Moving to a virtualized EPC (vEPC) solution can help service providers achieve more cost-e?ective scaling by using standard high-volume servers in place of purpose-built systems. System integrators, software vendors, and platform providers rely on Intel® technologies to deliver the performance and scalability required for vEPC solutions. Intel is also participating in the development of open standards, contributing to the open source community, developing reference architectures, engaging with industry participants, and collaborating on trials that can help facilitate the evolution to vEPC solutions and accelerate network transformation by use of network functions virtualization.
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Intel
Published By: WorkBook from Deltek     Published Date: May 04, 2018
RTI Health Solutions (RTI-HS), a business unit of RTI International, provides biopharmaceutical companies research and consulting services. RTI-HS realized that managing data in multiple systems that were not designed to meet its specific project-based needs was slowing down processes and impacting project deliverables. Company leadership wanted one integrated system that would give greater control over data, speed up the proposal process and provide access to real-time project information. RTI-HS turned to Deltek, a project-based ERP tool specifically designed for professional services firms, for a user-friendly solution that could be customized to match its business processes and make it easier to manage its business in one place.
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research, deltek, control, efficiency
    
WorkBook from Deltek
Published By: HP Inc.     Published Date: Jun 20, 2019
Today’s IT departments face a unique set of challenges. On one hand, they have evolved from helpdesk support teams to key business enablers and must maintain increasingly complex IT landscapes while combatting significantly larger cyber security threats. On the other hand, they have to manage constant change with fewer resources and static, or minimally-increasing, budgets. As a result, many are looking to reduce costs while increasing efficiency and productivity. Some, in fact, are looking to Device as a Service, or DaaS. If you're looking for more reasons to convince your CFOs that DaaS is a smart move, download the whitepaper to explore five big benefits of deploying a best-in-class DaaS solution.
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HP Inc.
Published By: HP Inc.     Published Date: Jun 20, 2019
DaaS interactive interview: Why HP implemented its own Device as a Service solution
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HP Inc.
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 22, 2018
Citrix and Google are collaborating to bring the best, most secure way to deliver virtual apps and desktops from Google Cloud. The Citrix Workspace solutions traditionally installed on data center servers—including Citrix Virtual Apps and Desktops, Citrix Networking, and Citrix Content Collaboration (formerly known as Citrix ShareFile)—are now enabled on Google Cloud Platform services. Citrix enables customers to choose the workload deployment option that best aligns with their enterprise cloud strategy and offers a variety of ways to securely deploy Citrix solutions to meet unique application needs. Whether deployed on-premises, cloud-hosted, as a Citrix Workspace service, or with a service provider—customers choose how much and which components of app workloads to manage and when and where to securely deploy business apps, data, and desktops.
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Cisco and NVIDIA Corporation
Published By: Cisco and NVIDIA Corporation     Published Date: Sep 09, 2019
Application performance and delivery have changed. Should your network change too? Cloud is changing the fundamentals of how IT teams deliver applications and manage their performance. Applications are increasingly deployed farther from users, crossing networks outside of IT’s direct control. Instead of enterprise data centers, many apps now reside in public and hybrid cloud environments. There are even new breeds of applications, built upon microservices and containers. Today, IT needs modern solutions that: ? Extend on-premises networks, apps, and infrastructure resources to the cloud. ? Maintain high levels of performance, user experience, and security across all applications, including microservices based apps. ? Sustain operational consistency across on-premises and cloud environments. ? Move away from the expense, complexity, and poor performance of traditional networking methods. These solutions are available for apps running on Google Cloud Platform (GCP) through the allia
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Cisco and NVIDIA Corporation
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