Published By: Quocirca
Published Date: Jul 03, 2008
Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance. Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
Microsoft Dynamics CRM is a powerful tool for your sales and marketing teams, but it is more than just a contact management solution. In this webcast, we explore how Microsoft CRM is a flexible, integral part of your enterprise, supporting sales, marketing, customer service, manufacturing, and professional services. We describe how you can configure Microsoft CRM to work the way your business does, and we illustrate its many benefits.
Sound, responsible financial management is at the heart of business success. Download this webcast to learn more about the Microsoft solutions for financial management and business intelligence (BI) that can help you transform your business into a high-performance workplace. We describe how Microsoft business solutions are designed to help you work more efficiently by focusing on the tasks that add the most value to your business and enable you to make more informed decisions based on timely, accurate information.
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
Mobile applications are transforming how companies operate. With new ways to work flexibly, employees are becoming more responsive and more productive. But enterprises have experienced only the start of what IP networks will bring to mobile working.
IP Multimedia Subsystem (IMS) is an open international standard for Next Generation Networking. It supports the delivery of Voice over IP (VoIP) and various multimedia services. IMS is not in itself a service, but an architecture for service delivery. IMS was originally developed by wireless carriers within the context of the Third Generation Partnership Project (3GPP) in 2002. Since then, its advantages have led to the adoption of IMS by wireline carriers.
Most companies have plans in place to ensure employee-to-employee communications following a business disruption event (BDE). But many companies haven’t addressed how communications will be maintained with partners (suppliers, vendors, channel partners, etc.) and customers.
Quantum Cryptography is an emerging technology that may offer new forms of security protection. Relying on the laws of quantum mechanics, transmission is carried by a single particle that can only be measured one time, making encryption and decryption difficult to compromise. Businesses are evaluating architectural solutions using Quantum Cryptography to understand its potential benefits. Future implementations of the technology may soon make it more available for enterprise business.
Published By: Oco, Inc.
Published Date: Jun 24, 2008
As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
It's a common scenario in the mining and oil & gas industries: the project has been approved to proceed and the pressure is on to get multiple parties – partners, consultants, contractors and suppliers – working together efficiently to meet an aggressive schedule. This challenge is often exacerbated by globalization and by the vast volume of data that flows between the project team.
Published By: Oneupweb
Published Date: Jun 24, 2008
Learn from the mistakes and successes of others in part 2 of Oneupweb's landmark social media marketing study, Social Media Marketing Hits and Misses: How 2007 Hot Holiday Brands and Products Performed Online.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
To stay competitive in today's business climate, organizations must find ways to meet their business needs while controlling IT costs. IT departments face flat budgets and, at the same time, find that their organizations have become increasingly dependent on uninterrupted access to business-critical data. In today's world, prudent IT administrators prepare to recover from two types of disasters as part of a complete Business Continuity and Availability (BC and A) plan.
Managing and maintaining your key assets throughout their entire lifecycle is critical to your organizations success. Rather than looking at each part of the asset's lifecycle in isolation or only focusing on the operational phase, your asset management solution should enable a more holistic view. It should help you manage the entire cycle.
While actual RF design is quite difficult, understanding basic RF concepts is amazingly straightforward. For those of you delving into the world of RF for the first time, when you finish this article, you will have a clearer understanding of how signals are transmitted and received in an RF environment.
Rapid manufacturing's benefits extend far beyond the upfront savings on tooling. Discover how it will improve your operations, sales and profits and why it is heralded as the next industrial revolution. In the first of a series, you will discover the benefits of the freedom to redesign your products at any stage in the life cycle.
Adhering to the constraints and limiting design freedoms are necessary for conventional manufacturing processes. Rapid manufacturing eliminates all of the design constraints imposed by conventional manufacturing methods. It offers designers and engineers an unprecedented freedom to design a product and its components exclusively for the desired form, fit and function.
Bridge to production is not a technology. It is a method, tactic and strategy to overcome the time delay between the present and the anticipated date for receipt of tools or parts. Manufacturers of high-volume products frequently find themselves needing rapid delivery of a small quantity of production-grade components. Without them, manufacturing comes to a grinding halt.
Published By: ActivPlant
Published Date: Jun 22, 2008
For complex manufacturing environments, OEE (Overall Equipment Effectiveness) falls short when it comes to delivering improvements in productivity. That's because OEE tools were originally developed to measure the performance of stand-alone equipment or the total output of a particular line. Today's enterprises need more. This paper describes an evolution in thinking: focusing on product flow through the process.
Published By: Dimension
Published Date: Jun 22, 2008
3D printing eliminates the need for third-party vendors, saving money and adding time to explore multiple design iterations. Read more about the benefits of 3D printing for your design process in this white paper.
Storage infrastructure simplification is an important step a telecommunications business can take toward meeting the needs of an on-demand business environment. The IBM System Storage DS Family can support business continuity and improve information lifecycle management with competitively priced storage options. Learn how the IBM Systems Storage DS Family is an ideal partner for businesses in the telecom industry looking for secure and resilient data storage
Storage infrastructure simplification is an important step an electronics business can take toward meeting the needs of an on-demand business environment. The IBM System Storage DS Family can support business continuity and improve information lifecycle management with competitively priced storage options. Learn how the IBM Systems Storage DS Family is an ideal partner for businesses in the electronics industry looking for secure and resilient data storage.
Reliable IBM System x servers help businesses stand apart from their competition. Scalable systems and proactive tools help you simplify your IT so you can manage complexity, growth and risk. In addition, energy efficiency, consolidation and virtualization help you lower costs. Discover the features, functions and benefits of the family of IBM System x servers and find out which one is the right choice for your business.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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