Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Ce livre blanc explique pourquoi les plates-formes d’automatisation de la mise en production et du déploiement des applications deviennent toujours plus essentielles pour les départements IT dans les multinationales. Il analyse les exigences spécifiques auxquelles une plate-forme de ce type doit satisfaire afin d’être efficace et de générer un retour sur investissement important.
Cet article examine deux approches du Zero Touch Deployment : une solution basée sur les scripts et une plate-forme d’automatisation de la mise en production. Il indique comment chacune de ces approches peut résoudre les principaux défis technologiques et organisationnels face auxquels se trouvent les organisations agiles lorsqu’elles décident d’implémenter un système de déploiement automatique.
Published By: Riverbed
Published Date: Jul 17, 2013
Highly complex IT environment with multi-tier application architectures delivering apps and services, detecting and diagnosing code level performance problems can be like looking for a needle in a haystack. While it may be plain to the end user that there is a problem, understanding where that problem originates and exactly what is causing it is difficult, and time consuming. Riverbed OPNET AppInternals Xpert addresses this challenge by combining end-user experience, transaction tracing, and application component monitoring for deep end-to-end application visibility. This latest release facilitates bi-directional workflows between operations and application development to expedite problem resolution. Register to read the full report.
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
• Strategiaclly align feature releases and backlogs with your overall business strategy
• Identify and prioritize dev and test activities with visibility into project waves and portfolios
• Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
• Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
Continuous testing is the practice of testing across every activity in the SDLC to uncover and fix unexpected behaviors as soon as they are injected. Continuous testing is the embedding of testing as a fundamental and ongoing aspect of every activity through the application lifecycle, from requirements through production, to ensure the business value is being achieved as expected.
As the pace of business continues to quicken, companies are starting to recognize that to stay competitive the process of developing and releasing software needs to change. Release cadence has greatly accelerated. There is no occasion anymore for a six- to 18-month find-and-fix turnaround in which the customer will find the delay acceptable. Things need to move faster, and they need to be ready and perfect faster.
Download this whitepaper to find out how CA Technologies can help with your Continuous Testing.
Gartner’s Continuous Delivery Automation Magic Quadrant (MQ) analyzes the current market solutions and their effectiveness in responding to the demands of the modern business. The MQ is created on a tool’s ‘ability to execute’ and its ‘completeness of vision.’
When assessing CA Continuous Delivery Automation, Gartner highlights its ability to ‘provide scalability, resilience, security and enterprise management connectivity.’ The analysis also goes much deeper to cover the strengths, weaknesses and various nuances of all the automation products on the market.
Application release automation (ARA) tools enable best practices in deploying and promoting applicationrelated artifacts, properties, configurations and even data across an application lifecycle in a safe, predictable and repeatable manner. Gartner reports that using an ARA tool is key to enabling DevOps and achieving continuous delivery.
Wikipedia also defines five dimensions of scalability that can apply to ARA tools:
• Administrative scalability
• Functional scalability
• Geographic scalability
• Load scalability
• Generational scalability
This white paper will explain how each of these criteria is relevant when choosing an ARA product that is capable of scaling along with the growth of your enterprise.
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization.
This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible.
The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to:
•Accelerate application development by removing constraints with CA LISA® Service Virtualization.
•Expedite release time with CA LISA® Release Automation.
•Improve application testing and quality with CA LISA® Pathfinder
In today’s application economy, everyone is in the software business. Auto makers are putting Wi-Fi hotspots in their cars. Watches are trading gears for motherboards. Even
soda fountains have evolved from dumb machines into instrumented devices with touch-screen user interfaces.
This digital transformation is changing the way applications are developed, tested, moved through environments and released into production—and it’s putting new demands on IT teams with which they’re struggling to keep up.
At a high level, this is because the application delivery systems and processes at many enterprises were put in place when IT only had to push out an annual or semi-annual release. But as market pressures and executive mandates have forced teams to deliver innovations faster and more frequently, a new set of development, testing, automation and customer challenges have appeared—acting as obstacles that stand between you and your digital transformation goals.
" This eBook will take you through the basics of application release and deployment, and provide best practices for implementation with resources for a deeper dive.
Inside you will find:
• Business and technical drivers behind automated application release and deployment
• Evaluation guides
• Success stories that utilize application release and deployment solutions
Complete the short form to the right to download the eBook."
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success.
This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
Published By: IBM APAC
Published Date: Mar 06, 2019
A cyber resilient enterprise is one that can prevent, detect, contain and recover from a myriad of serious threats against data, applications and IT infrastructure.
The Ponemon Institute and IBM surveyed more than 2,848 IT and IT security professionals from around the world and released the findings of the third annual study on the importance of cyber resilience for a strong security posture.
As business requirements drive the need for a hybrid cloud strategy, companies must determine how best to run their applications and manage their data—whether in their private data center, near the cloud, or in the cloud. Hyperscale cloud providers offer excellent flexibility by allowing customers to buy raw resources in a consumption model by the hour. NetApp® has released a new way of deploying the cluster Data ONTAP® operating system that runs on hyperscale resources, that when combined with NetApp Private Storage for Cloud, offers customers superior choice in how they manage their cloud storage.
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
This white paper discusses why application release and deployment automation platforms are becoming increasingly vital for IT operations in global enterprises and explores the specific requirements of such a platform in order for it to prove beneficial, and effective, and offer a substantial return on investment.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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