Published By: Dynatrace
Published Date: May 21, 2019
Dynatrace™ is a full stack solution that covers application performance management, digital experience management, infrastructure monitoring and AIOps. Dynatrace commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynatrace™.
This study provides readers with a framework to evaluate the potential financial impact of Dynatrace™ on their organizations and how it can affect business operations and users of all types when moving from prior-generation application performance management (APM) toolsets.
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience.
Read this report to discover:
• how HR can influence the customer agenda
• how to take advantage of AI and D&A to recruit the right people
• what skills customer service employees will need as a result of automation
• how to win senior buy-in for new HR policies and approaches
• seven action steps for building a customer-centric culture.
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
If your company stores or processes credit card information, you must be able to demonstrate compliance with the Payment Card Industry (PCI) Data Security Standards (DSS). These standards include requirements for security management, policies, procedures, network architecture, design, and other critical protective measures. They also include one very prescriptive requirement: Section 6.6 mandates that organizations secure all Web applications by conducting a code review or installing an application layer firewall. Companies have had a very difficult time passing the other parts of Section 6 and they have experienced a rising number of data breaches. Unless companies take 6.6 seriously, PCI compliance failure rates, and data breaches, will continue to grow. Read this whitepaper to gain an overview of best practices to pass Section 6.6 and an understanding of the technology available to you.
Published By: Riverbed
Published Date: May 18, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise. With complexity growing at such a hyperbolic rate, in the future, automated application discovery and dependency mapping will not just be useful -it will be mandatory.
With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology an essential part of the way both customers and businesses interact. And to deliver experiences that feel personal and intimate, your plan needs to account for a critical building block to any relationship: trust. Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience.
Read the white paper to learn:
• The four major circles of trust as a fresh approach to successful customer experience
• The seven steps to effective optimization
• The 3 C’s of mobile marketing
• The steps for developing a mobile optimization plan across your organization
The experience is your product.
In a world of infinite choices, customer experience is the last true differentiator. The optimal shopping experience happens when the right content is presented to a customer at precisely the right time, no matter where they choose to engage. Read 'The Path of Experience' to learn the critical capabilities needed to drive seamless commerce experiences that keep customers coming back for more.
Read the guide to learn:
– The role of dynamic merchandising in engaging customers
– Steps to create compelling customer experiences using audience segmentation and personalization
– Ways to scale customer experiences to create powerful connections, no matter the device or channel
"DevOps helps drive continuous collaboration with the end-customer, gaining further visibility into online and mobile application usage and its effect on the brick-and-mortar experience. The data your company can derive from this collaboration should be used to continuously validate assumptions made earlier in the development process.
Today’s empowered consumers have high expectations for the companies they do business with. They expect real-time communication, instant information, and the ability to connect in multiple ways. And they want it to be simple. A DevOps approach can help to accomplish this."
Today, 61% of North American and European enterprise information workers are choosing their smartphones for work either on their own or from a company-approved list. According to Forrester’s Business Technographics® Global Devices And Security Workforce Survey, 2014, 53% of employees are unwilling to make any kind of sacrifice to their user experience in the interest of heightened security.
Read this report to learn more about the results.
Technology has had a profound impact on society, influencing everything from the way we communicate with each other to how we conduct business transactions. In the financial services space, technology has brought banks closer to their customers, offering a wide range of online services to appeal to a population of consumers who now view their smartphones as something they can’t live without.
In the process of shifting their practices to accommodate this new generation of customers, banks are transforming and reinventing themselves from the corporate office to the branch office through innovative services and technologies that take banking beyond the traditional experience. Networks are playing a central role in this transformation.
"Migrating to the cloud? Already living there?
TIBCO Cloud Integration is an Integration Platform as a Service (iPaaS) that enables businesses like yours to connect applications easily and securely—no coding required. TIBCO Cloud Integration allows you to extend beyond connectivity to the cloud into IoT application services, analytics, and machine learning.
Download this data sheet to see the top 3 reasons to choose TIBCO Cloud Integration for:
• A modern platform
• True open source innovation
• Proven experience at enterprise scale"
Published By: Genesys
Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Published By: Zendesk
Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
Published By: 8x8 Inc.
Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions?
Download now to learn more!
From assembly and pick-and-place to material handling and packaging, the use of robots is on the rise in factory automation. Extremely customizable in even the most complex applications, automation systems are beneficial for a wide variety of reasons. Taking the plunge into automation, however, can be confusing and daunting. With so many factors to consider, you may be wondering, “Where do I start?” With over 35 years of experience in the automation industry, we have broken down the process, step-by-step, to guide you on your journey. Keep in mind that this guide is a broad overview, but can serve well as a starting point for those new to automation.
It's been shown that having a more effective onboarding approach can lead to better new-employee retention, reduced turnover, and getting new hires up and running more quickly. Our eBook explains why good onboarding matters and offers best practices for creating your own successful program that transforms onboarding from a chore into an opportunity.
•Why ensuring a great employee experience is a critical competitive differentiator
•The value of preboarding for ensuring new-hire progress before day one
•Onboarding essentials that include specific action items for your new hire's first day through their first six months
•How sharing onboarding processes among different stakeholders can help boost overall effectiveness
•The value of measuring your onboarding program's success
Download this informative eBook and use it as a guide to create a more effective, hassle-free onboarding program for the benefit of both your new hires and your organization
Growing your enterprise is an ongoing priority. And, as the
application economy continues to expand, it’s likely that
you’re looking at digital business initiatives to fuel a significant
portion of that growth. Among the most promising objectives
of such a strategy are:
• Providing superior digital experiences for consumers
• Expanding markets and revenue streams through
• Connecting employees and partners to enterprise
data anywhere, anytime
• Launching innovative new services for the Internet
of Things (IoT)
Successfully executing a digital strategy requires the ability
to launch new apps and coordinate your digital presence with
partners. Application Programming Interfaces (APIs) create
the connectivity required to share enterprise data and digital
content with those apps and partners over the Internet.
APIs are a critical component of digital business—empowering
developers to build apps across any channel and enabling
partners to incorporate your dat
In the digital economy, application programming interfaces
(APIs) are essential for executing ideas quickly and seizing new
business opportunities. They are the building blocks of digital
transformation, enabling organizations to deliver exceptional
customer experiences, create new revenue streams and connect
employees, partners, apps and devices to data—anytime,
APIs are not necessarily a new technology, but in today’s digital
world, they have risen in prominence and become important
to every facet of the enterprise. This in turn has increased the
demand for effective API management. But what does an effective solution look like?
The API Management Playbook will help you understand:
• Why digital transformation is crucial in the application economy
• How APIs are the building blocks of digital transformation
• Which key stakeholders in your organization are impacted by APIs
• What the API lifecycle is and how it relates to API management
Nell'economia digitale, le API (Application Programming Interfaces) sono essenziali per concretizzare rapidamente le idee e approfittare delle nuove opportunità di business. Rappresentano la chiave per la digital transformation, consentendo alle aziende di offrire una customer experience eccezionale, creare nuovi flussi di ricavi e permettere a dipendenti, partner, app e device di accedere ai dati ovunque e in qualsiasi momento.Le API non sono necessariamente una nuova tecnologia, ma nel mondo digitale di oggi hanno assunto una particolare rilevanza in ogni aspetto del business. Questo ha accresciuto l'esigenza di implementare una soluzione di API Management realmente efficace. Ma quali sono le caratteristiche di una soluzione efficace?
Sie müssen stets für das kontinuierliche Wachstum Ihres Unternehmens sorgen. Im Zuge der anhaltenden Dynamik der Application Economy setzen Sie zur Förderung dieses Wachstums vermutlich auf digitale Unternehmensinitiativen. Folgende Ziele für diese Strategie versprechen das größte Potenzial: • Bereitstellung einer herausragenden digitalen Customer Experience über Mobile Devices • Erschließung von Märkten und Umsatzquellen über unterschiedliche Kanäle• Vernetzung von Mitarbeitern und Partnern mit Unternehmensdaten jederzeit und standortunabhängig • Einführung innovativer neuer Services für das Internet of Things (IoT)
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers.
By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, a Large National Insurance provider decided to build a competitive advantage to:
improve customer experience
escalate lead acquisition
increase conversion across digital platforms
By mapping struggle to engagements, digital channels are used to help customers select the right products, complete web forms, or become new customers.
Published By: Incapsula
Published Date: Nov 06, 2017
Does your website load in two seconds or less? If not, you could be disappointing nearly half of your customers. According to Kissmetrics, 47 percent of e-commerce users expect websites to load in less than two seconds – and nearly a quarter of them will abandon your website entirely if it takes longer than four seconds. Additionally, 50 percent of customers shop on their mobile phones. In other words, your website needs to load fast and be optimized or your customers will leave.
The reality is that an e-commerce company can increase revenue by up to 7 percent just by making the load time one second faster. So, how can your company improve its site performance and make it faster?
The best practices outlined in this whitepaper can reduce your site’s loading time, improve your user experience, and ultimately increase your company’s revenue.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW