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Results 276 - 300 of 505Sort Results By: Published Date | Title | Company Name
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: DocuSign     Published Date: Aug 09, 2016
With eSignature, agents, clients, and staff have all documents for any given transaction in one place. And they can sign those documents from any device, anywhere.
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esignature, docusign, sign, send, property professional
    
DocuSign
Published By: Server Technology     Published Date: Aug 03, 2016
Get remote monitoring and management from anywhere with switched POPS PDUs. Learn how in our latest White paper.
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data center, power, management, networking, it management
    
Server Technology
Published By: Okta     Published Date: Jul 19, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications.
    
Okta
Published By: Cisco     Published Date: Jul 08, 2016
Employees who can work securely anywhere help Cisco gain revenues, improve productivity, and deliver better customer service. Employees are mobile because we support everyone with technology and policies that allow them to work flexibly in terms of time, place, and device. We deliver this capability through Cisco products for secure wireless LAN (WLAN) and home and remote access (Cisco Virtual Office and VPN), as well as softphones, Cisco® WebEx®, Cisco Spark™, and extension mobility features. Our bring your own device (BYOD) policies and program allow employees to use their personal mobile devices to access the Cisco network, after the device is registered and confirmed as compliant with our security requirements for making it a secure or trusted device.
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Cisco
Published By: SnowFlake     Published Date: Jul 08, 2016
Jana provides free, unrestricted internet access to more than 30 million smartphone users in emerging markets. With their mCent Android app, Jana shifts the cost of mobile data to brands via sponsored content. When users engage with content in mCent, they earn free mobile data that can be used anywhere on the internet. Jana product managers use data to constantly analyze how well each of the features in mCent performs, to determine which features should be turned on for everyone, and which features should be turned off.
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snowflake, data, technology], mcent, best practices, mobile computing, smartphone
    
SnowFlake
Published By: Commvault     Published Date: Jul 06, 2016
Data conversations continue to change as all businesses are trying to figure out today's reality of the move to the cloud, anywhere/anytime computing, and the explosive growth of data. These trends have drastically reshaped the IT industry and data management forever. With continued market innovations in storage, cloud, and hyper-converged infrastructures, there are six key modern IT needs that are increasingly the focus of CIO and technology leaders.
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commvault, modern data protection, data security, storage, cloud, hyper converged infrastructures, access and collaboration, new recovery mandates, virtualization, networking, security, it management, enterprise applications
    
Commvault
Published By: CyrusOne     Published Date: Jul 05, 2016
In June 2016, CyrusOne completed the Sterling II data center at its Northern Virginia campus. A custom facility featuring 220,000 square feet of space and 30 MW of power, Sterling II was built from the ground up and completed in only six months, shattering all previous data center construction records. The Sterling II facility represents a new standard in the building of enterpriselevel data centers, and confirms that CyrusOne can use the streamlined engineering elements and methods used to build Sterling II to build customized, quality data centers anywhere in the continental United States, with a similarly rapid time to completion.
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cyrusone, data, technology, productivity, engineering
    
CyrusOne
Published By: Mitel     Published Date: Jun 29, 2016
Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, that’s what most contact centres were—a single site where agents commute to the office and complete their work at a fixed location. Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But that’s not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.
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best practices, business optimization, business management, customer service, productivity, contact management
    
Mitel
Published By: Oracle     Published Date: Jun 20, 2016
Retail has come a long way since the birth of ecommerce in the 1990s, as have consumer expectations. At its core however retail is still about one thing: ensuring the right products get to the right people when and where they are wanted. This report examines the role of a merchandising solution in delivering commerce anywhere.
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retail, convergence, content management, best practices, ecommerce, business optimization
    
Oracle
Published By: Aria Systems     Published Date: Jun 15, 2016
"Smart Campus: The roadmap of best-practice tips from the top IT education experts A smart campus enables everyone — from administrators to faculty to students — to engage with the entire educational experience anytime, anywhere. Explore the five critical keys to delivering a modern education experience >"
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Aria Systems
Published By: Avaya     Published Date: Jun 15, 2016
Smart Campus: The roadmap of best-practice tips from the top IT education experts A smart campus enables everyone — from administrators to faculty to students — to engage with the entire educational experience anytime, anywhere. Explore the five critical keys to delivering a modern education experience .
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best practices, technology, it education, smart campus
    
Avaya
Published By: Avaya     Published Date: Jun 15, 2016
Unlimited, anywhere connectivity for an always-on event center To support fan engagement, meet the demands of event organizers and performers, and enhance digital advertising opportunities, Montreal’s Bell Centre turned to a stable, flexible and powerful networking solution from Avaya. Read this case study to learn more.
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connectivity, networking, best practices, software, technology
    
Avaya
Published By: G Suite     Published Date: Jun 06, 2016
Download this white paper to learn how Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA), used Google Apps to keep his project on track and to collaborate with his teammates.
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G Suite
Published By: Schneider Electric     Published Date: Jun 01, 2016
Earlier this year, Schneider Electric launched its preconfigured edge datacenter resources with its SmartBunker and SmartShelter products. In developing these products, Schneider closely examined the requirements for successful, secure, rapid edge deployments in support of the explosion of edge data. The result is a standardized solution that can be customized as required and deployed virtually anywhere.
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data center, idc, schneider, iot schneider_uk
    
Schneider Electric
Published By: CradlePoint     Published Date: May 17, 2016
This white paper explores considerations for choosing network solutions that ensure secure, reliable, and cost-effective connectivity for enabling mobile healthcare — anywhere. it also discusses the advantages of 4G LTE over traditional wired lines.
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CradlePoint
Published By: Veritas     Published Date: May 12, 2016
Read this solution brief to explore: 1. Five key questions to ensure your data protection infrastructure is able to deliver data anytime and anywhere 2. Four guiding principles required for your data protection strategy to enable your digital business 3. Key tools to enable your digital enterprise
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Veritas
Published By: Okta     Published Date: May 09, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs. Provisioning devices to users should be simply an extension of the foundational identity lifecycle management system. And, mobility management should enable IT teams to implement simple policies to enable and secure access from mobile. This eGuide provides an overview of how Okta can power BYOD programs with integrated identity and mobili
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Okta
Published By: Cisco     Published Date: Apr 20, 2016
See Jack? Oh no. Jack is frustrated. He wants to know something: Why can't the people at his agency meet and collaborate on the web with anybody, anywhere, at a moment's notice, without worrying about security?
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cisco webex, security, fedramp, web conferencing, video conferencing, networking, wireless
    
Cisco
Published By: Cisco     Published Date: Apr 20, 2016
Be more productive, collaborative, and get more done faster using Cisco WebEx Meeting Center — the proven industry leader in web and video conferencing. As a FedRAMPcompliant service, you can use Cisco WebEx to hold regular meetings with anyone — regardless of location. Manage projects, host meetings, and make faster, more informed decisions by keeping everyone on the same page with meetings that allow everyone to see, hear, and view the same information at the same time. And host engaging and creative sessions with colleagues, internal teams and other agencies.
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cisco webex, meeting center, security, web conferencing, video conferencing, fedramp, networking, wireless
    
Cisco
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile, content management
    
Dialpad
Published By: Citrix Systems     Published Date: Apr 15, 2016
Citrix XenApp is the industry-leading solution for virtual application delivery, providing Windows apps to workers on any device, anywhere. See why it’s the top choice for today’s enterprises.
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citrix xenapp, virtual application delivery, best practices, business technology
    
Citrix Systems
Published By: Citrix Systems     Published Date: Apr 15, 2016
Simple, secure ways to deliver a great experience for remote users. As mobile workstyles transform the way people and businesses work, remote access is becoming more important than ever. In enabling people to work anywhere, on any device, you need to meet IT’s requirements for security and manageability—but it’s just as important to consider user experience. Citrix, a leader in mobile workstyles, has long recognized that remote access has to address the needs of users as well as IT. With an entire team dedicated to user experience, Citrix has developed secure-by-design remote access solutions that make it simple for people to work the way they choose, anywhere and on any device, to deliver optimal productivity and business impact for their organizations
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network management, network secuirty, network optimization, information technology, best practices
    
Citrix Systems
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: DocuSign     Published Date: Mar 23, 2016
Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
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