This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Business intelligence and analytics leaders must re-evaluate and evolve the capabilities of their teams to ensure that they can leverage bimodal work practices to engage, communicate and adapt to new developments in business analytics, including diagnostic and predictive analytics.
Learn directly from KONE's expert about their recent IoT experience in implementing predictive maintenance (PMQ) and IoT. The session will cover: 1) KONE's business area that the PMQ and IoT solution is supporting, and the metrics used to measure success; 2) KONE's Predictive Maintenance and IoT Platform use case, key personas, savings and benefits realized; and 3) Observations from implementation, including: a) The analytics journey at KONE; b) Organizational change (culture, processes, etc.); c) Measurable maintenance benefits; d) Implementation considerations, learnings, going forward; and e) Future projects and capabilities.
Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Today’s leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how today’s leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.
This white paper examines how some of the ways organizations
use big data make their infrastructures vulnerable to attack. It
presents recommended best practices organizations can adopt
to help make their infrastructures and operations more secure.
And it discusses how adding advanced security software solutions
from IBM to their big-data environment can fill gaps that
big-data platforms by themselves do not address. It describes
how IBM® Security Guardium®, an end-to- end solution for
regulatory compliance and comprehensive data security, supports
entitlement reporting; user-access and activity monitoring;
advanced risk analytics and real-time threat detection analytics;
alerting, blocking, encryption and other data protection capabilities,
as well as automated compliance workflows and reporting
capabilities, to stop threats.
Published By: Datastax
Published Date: Aug 15, 2018
Built on a production-certified version of Apache Spark™ and with integrated search and graph capabilities, DSE Analytics provides highly available, production-ready analytics that enables enterprises to securely build instantly responsive, contextual, always-on applications and generate ad-hoc reports. Read this white paper to learn about the specific features and capabilities of DSE Analytics, and why DSE Analytics is designed for the Right-Now Enterprise.
Scalable data platforms such as Apache Hadoop offer unparalleled cost
benefits and analytical opportunities. IBM helps fully leverage the scale
and promise of Hadoop, enabling better results for critical projects and
key analytics initiatives. The end-to- end information capabilities of
IBM® Information Server let you better understand data and cleanse,
monitor, transform and deliver it. IBM also helps bridge the gap between
business and IT with improved collaboration. By using Information
Server “flexible integration” capabilities, the information that drives business
and strategic initiatives—from big data and point-of- impact analytics
to master data management and data warehousing—is trusted, consistent
and governed in real time.
Since its inception, Information Server has been a massively parallel
processing (MPP) platform able to support everything from small to very
large data volumes to meet your requirements, regardless of complexity.
Information Server can uniquely support th
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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