Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior.
So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
Marketers have more channels to choose from than ever before. In 2014, their choices will become even more numerous, thanks to increasing device proliferation, the Internet of Things and the
digitisation of offline channels. Crucial to succeeding in this increasingly complex world is the one concept underlying all marketing channels and the very best programs: data in, data out. In this report, we predict how data-driven marketing will evolve in 2014.
With Adobe Analytics and Adobe Audience Manager—both part of Adobe Marketing Cloud—media companies can overcome today’s audience intelligence challenges.
Adobe Analytics is an industry-leading solution for applying real time analytics and detailed segmentation across all of your marketing channels. A unified platform and customer ID unlock powerful customer intelligence and help you discover and retain high-value audiences. Make forward-looking decisions with its predictive intelligence capabilities, and find out which of your marketing efforts are paying off with its attribution functionality.
Download the Top 10 Mobile Predictions for 2015 to learn how you can win big in the new year by investing heavily in mobile marketing. You’ll learn about the oncoming mobile technology arms race — and you’ll discover the steps you must take to stay ahead of the pack.
Download the report now to see all ten predictions and actions for marketers, including:
• How mobile technologies will disrupt entire industries. And what you must do to prepare.
• Why mobile moments will shrink to micro-moments. And which strategies you’ll need to integrate.
• How mobile wallets will soon take over. And what you can do to seize the opportunities.
Download The Best is Yet to Come, phase three in in our data-driven marketing series, to learn how predictive marketing can help you deliver customers experiences that really connect. By making the most of your customer data, you’ll learn to communicate in the ways your customers expect and demand.
Get the guide to learn how predictive marketing can help you:
• Automate and personalize messages
• Refine and improve campaigns
• Mature your digital marketing
Adobe automates the process of turning insights into action by connecting Adobe Analytics to other solutions in Adobe Experience Cloud, including Adobe Target and Adobe Audience Manager. Four features make this possible:
• Anomaly detection. The technology automatically analyzes trends and determines if they are statistically significant — in milliseconds.
• Analyze play button. With analytics, you can take insights and connect them to your email, DMP, and personalization platform in seconds.
• Intelligent alert. A built-in alerting system sends an SMS text or email when it detects an anomaly. There are also predictive algorithms that help you forecast how often the alert is likely to trigger. You can set these to only notify you of the most important changes.
• Intelligent recommendations. It’s simply impossible to manually create every alert you might need, so Adobe is building machine learning directly into analytics to analyze users’ behaviors. Like a virtual data assistant, it co
Airfare is increasing. Car rentals are down. Ecotourism is at an all-time high. The truth is, travel and hospitality is in flux. Read the Adobe Digital Insights report US Travel Trends in 2017 to see what’s going on in the industry, including major trends and predictions. You’ll learn all about:
•What motivates today’s customers to book travel reservations
•Why virtual (VR) and augmented reality (AR) are new disruptors in the industry
•Travel predictions for Summer 2017, including major holiday weekends
With an ever-growing array of customer interactions, especially digital, businesses are rapidly looking to gain competitive advantage by using data and insights at scale to create and activate 360-degree profiles of their customers to deliver a better experience. In a rush to accelerate digital growth and improve their business strategies, many global enterprises have built soiled, redundant technology environments, resulting in inaccurate, or worse, conflicting views of their customer's brand interactions. For example, Forrester's research reveals that 90% of enterprises use multiple analytics tools.
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this:
At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business.
Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs.
This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include:
• Limited visibility
• Productivity barriers
• Risk exposures
Download now to learn how to formulate a plan to yield savings--savings that fa
As organizations are moving to AWS to gain the operational efficiencies of the cloud, they’re realizing the importance of a well-architected framework. This framework, which consists of twelve pillars, is well-intended, secure, and compliant, but is not exactly easy to achieve.
Our clients frequently tell us that two pillars in particular-- Security and Cost Optimization--are the most difficult to get right. This is partially because while advanced tooling is required to manage cloud complexities and compliance, selecting, deploying, and operating these tools is costly and burdensome.
Without optimizing your environment for these two pillars, you are preventing your organization from scaling up. This has resulted in many businesses that are restricted to a minimal use of AWS, negating any benefit of having adopted the cloud in the first place.
AHEAD uses the AWS Well-Architected Framework, which will walk you through missteps and how to get it right.
As organizations are moving to AWS to gain the operational
efficiencies of the cloud, they’re realizing the
importance of a well-architected framework. This
framework, which consists of twelve pillars, is wellintended,
secure, and compliant, but is not exactly
easy to achieve.
Our clients frequently tell us that two pillars in particular--Security
and Cost Optimization--are the most
difficult to get right. This is partially because while
advanced tooling is required to manage cloud
complexities and compliance, selecting, deploying,
and operating these tools is costly and burdensome.
Without optimizing your environment for these two
pillars, you are preventing your organization from
scaling up. This has resulted in many businesses that
are restricted to a minimal use of AWS, negating any
benefit of having adopted the cloud in the first place.
AHEAD uses the AWS Well-Architected Framework,
which will walk you through common missteps and
how to get it right.
LOOK TO RELEVANT USE CASES FOR YOUR BUSINESS. While use cases vary across industries, the most common ones fall into these categories and are usually associated with the listed neural network:
• Image classification or object detection: convolutional neural network (CNN) • Time-series predictions: long short-term memory (LSTM) • Natural language processing: recurrent neural network (RNN) • Unlabeled data classification and data labeling: autoencoder (AE) • Anomaly detection: autoencoder (AE) • Recommender systems: multilayer perceptron (MLP)
Work with your deep learning talent or consultants to identify which use cases best match your organization and desired solutions. Then recreate a successful, already proven method.
Quality matters, but despite advances made in video streaming technology, delivering great quality live video over the
Internet is still not easy. There are challenges with predicting the scale and potential audience location; challenges with
managing complex encoder and origin technology; challenges of delivering video securely and reliably over the Internet;
and challenges of protecting live streams. Add to that the range of devices, the complexity of live event production, and
the demand for HD and 4K image quality and you get a scenario that is more complicated than ever before.
In this webinar, Dr. Steven A. Schroeder and Dr. John R. Hughes address the unique challenges of nicotine addiction and why a specialized, evidence-based approach is essential for generating positive outcomes.
The aim of this document is to assist organizations protecting their assets – tangible and intangible – through a Security Management Program. This program provides a holistic, hands-on, and consistent approach for securing the organization against serious security breaches, such as data leakage, while providing the organization with the required flexibility to adapt itself to the business needs and to remain competitive in the market.
As easy as it is to get swept up by the hype surrounding big data, its just as easy for organisations to become discouraged by the challenges they encounter while implementing a big data initiative. Concerns regarding big data skill sets (and the lack thereof), security, the unpredictability of data, unsustainable costs, and the need to make a business case can bring a big data initiative to a screeching halt.
However, given big data's power to transform business, it's critical that organisations overcome these challenges and realise the value of big data. The cloud can help organisations to do so. Drawing from IDG's 2015 Big Data and Analytics Survey, this white paper analyses the top five challenges companies face when undergoing a big data initiative and explains how they can effectively overcome them.
As easy as it is to get swept up by the hype surrounding big data, it’s just as easy for organizations to become discouraged by the challenges they encounter while implementing a big data initiative. Concerns regarding big data skill sets (and the lack thereof), security, the unpredictability of data, unsustainable costs, and the need to make a business case can bring a big data initiative to a screeching halt.
However, given big data’s power to transform business, it’s critical that organizations overcome these challenges and realize the value of big data.
Download now to find out more.
Published By: AmVenture
Published Date: May 23, 2017
As a small business owner, it’s easy to get wrapped up in what needs to be done today, because it is what’s sitting directly in front of you. It’s so immediate and urgent, so how can you ignore it? However, to prepare for long-term success, business owners have to be willing to consider the larger picture and plan for the future. We focus on the top 7 threats you need to consider – and take action upon now – to protect your small business.
The third installment of a bi-annual study produced by Anthem Marketing Solutions reveals that the competition between physical stores and online retailers is rapidly shifting across a range of prices and item categories. While common wisdom dictates that better deals will be found more frequently online, the analysis concludes that shopping in stores can yield much higher savings when shoppers are looking for the lowest price.
Published By: Aon Hewitt
Published Date: Aug 02, 2016
As the trend of moving to the Cloud continues to flow from business function to business function, other trends are emerging. As organizations transform to eliminate complex functions, standardize and integrate systems to reduce costs, and minimize nonvalue add activities, they are challenging themselves to get the most from their investment. The shift from transactional to strategic, and from reporting to actionable and predictive analytics, positions companies for growth like never before. Many organizations look to break down silos, not only within their company but also within their industries, to share lessons and leverage efficiencies from others’ learnings. Our recommendation is to start by breaking down any silos that exist between finance, HR, and IT within your organization today—and discover what moving to cloud and truly adopting the SaaS lifestyle can do for your organization.
Cooling for IT wiring closets is rarely planned and typically only implemented after failures or overheating occur. Historically, no clear standard exists for specifying sufficient cooling to achieve predictable behavior within wiring closets. An appropriate specification for cooling IT wiring closets should assure compatibility with anticipated loads, provide unambiguous instruction for design and installation of cooling equipment, prevent oversizing, maximize electrical efficiency, and be flexible enough to work in various shapes and types of closets. This paper describes the science and practical application of an improved method for the specification of cooling for wiring closets.
Recent Gartner research indicates that roughly half of U.S. businesses currently have or are considering adopting a recurring revenue model. If you’re reading this paper, then chances are that half includes you. Gartner estimates the revenue opportunity at greater than $300 billion per year and growing. Even a small piece of that pie would look good on your bottom line.
This growing trend toward recurring revenue monetization strategies presents both opportunities and challenges for your company. Opportunities include reaching new customers and markets, and creating reliable and predictable revenue streams.
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI)”. In other words, RPA, provides organizations with a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters.
What’s clear is RPA is on a tipping point. But will this growth continue? In this e-book we explore 7 predictions for the RPA market in 2019 from the market-leading platform, Automation Anywhere.
Published By: Avalara
Published Date: Jan 28, 2014
States, counties and municipalities have historically relied on local brick-and-mortar businesses to collect retail sales taxes. These businesses collected the sales tax from their customers, and then remitted the tax proceeds to their local sales tax jurisdiction. It was a straightforward process, and no one much quarreled with who owed the taxes and who would receive them.
That straightforward proposition became complex with the rise of thousands of catalog merchants in the ‘70s and ‘80s. Catalog merchants sold to consumers nationwide, who began to shift their purchases away from local brick-and-mortar merchants. This reduced revenue to local sales tax jurisdictions because catalog companies rarely collected sales taxes from their customers.
Download this White Paper for more information.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW