Help Desk Authority® is the comprehensive help desk solution for small to medium businesses and is easily customized to your specific business requirements. It provides best-of-breed ticket workflows, dashboards and reporting along with advanced capabilities. It also provides a range of self-service and automated functions to enable IT to focus on the most important issues and can be upgraded to include powerful, integrated management tools as your business and/or network environment grows, empowering the help desk team to immediately diagnose and resolve issues from within help desk tickets.
Help Desk Management Manage incident and service requests from a single easy to use console. Create tickets automatically from emails, and provide self-service functions to end-users. Generate reports and dashboards from issue and asset data.
Customizable and Flexible Shape to fit your business processes, with customizable elements such as screen layouts, data fields, help desk ticket workflows, and reports. Also, access the help desk console through multiple client interfaces including Windows®, web or mobile.
Automation and Self-Service Maximize help desk productivity by utilizing extensive self-service functions for end-users such as the searchable knowledgebase or proactive message board that informs users about known issues to prevent unnecessary calls to the help desk.
Success Testimonial “I am now able to better prioritize my workload with Help Desktop Authority. I can quickly determine which issues are most critical and need immediate attention—this allows me to focus on other areas of my job that I most enjoy.” - CJ Metz, IT Administrator
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW