For 2010 and beyond, research firm Frost & Sullivan sees Web conferencing as a key catalyst for improving business processes by facilitating remote group decision-making and action. This paradigm shift repositions web conferencing as a strategic tool, not only an email or travel substitute. This Frost & Sullivan whitepaper describes the new communications-enabled business processes (CEBP) and links it to web conferencing/collaboration. The goal of CEBP is to help companies improve business processes by injecting communications into the processes themselves at key points to eliminate, or at least reduce, human latency around decision-making and action. Web conferencing is essential for CEBP, especially for processes that require high-level, strategic thinking, and remote group decision-making. Using the iLinc Suite to facilitate CEBP will help companies quickly take advantage of new opportunities by streamlining and increasing the speed and quality of decisions to boost sales numbers and positively impact the bottom line. Accordingly, companies using iLinc web collaboration can expect to see their return on investment increase as they flex iLinc’s power beyond saving money on travel and in-person meeting expenses.
Companies emerging from the recent economic downturn must stay competitive, maintain cost reductions and support virtual workplaces for employees while improving business process, productivity, and group decision-making. iLinc Suite was developed to address these challenges and more. Download Frost & Sullivan whitepaper for more information.
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