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Home > Citrix Online > The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

White Paper Published By: Citrix Online
Citrix Online
Published:  Aug 09, 2010
Type:  White Paper
Length:  3 pages

When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However, recent conversations with Forrester clients reveal a potential gap in this planning — the role of the help desk or service desk in business continuity planning. To quickly recover from a major external event that interrupts normal business, be sure to include the help desk on the list of critical first responders with resources and tools dedicated to the rapid reprovisioning of what will inevitably become a critical resource for displaced business employees.

Tags : 
citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers