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Home > NICE inContact > NICE inContact recognized as Gartner Magic Quadrant Leader
 

NICE inContact recognized as Gartner Magic Quadrant Leader

White Paper Published By: NICE inContact
NICE inContact
Published:  Oct 21, 2019
Type:  White Paper
Length:  25 pages

NICE inContact has been recognized as a Leader in the new Gartner report:Magic Quadrant for Contact Center as a Service, North Americafor the fifth consecutive year. NICE inContact achieved the highest and furthest overall position for its ability to execute and completeness of vision.

There has never been a better time to modernize to a cloud contact center. Make a smart buying decision with new, independent analysis of leading cloud contact center providers, including NICE inContact.The 2019 Gartner Magic Quadrant Report for CCaaS includes a rigorous, independent evaluation of all the leading cloud providers to help you select the right tech partner for your contact center.

Download your complimentary copy of the report that includes:

  • Gartnerís independent evaluation of the Contact Center as a Service market
  • Why NICE inContact continues to be named a Leader
  • Vendor strengths and cautions to aid in your buying process

NICE inContact has been recognized as a Visionary with the furthest overall placement for Completeness of Vision in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

The Gartner report states, ďA single contact center  application supporting all channels offers better support for familiar tools applied across all interaction-handling scenarios, and the ability to leverage a cloud application ecosystem to build out more customer-centric capabilities.Ē



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