Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Stripe > Forrester: 2019 Platform Economy
 

Forrester: 2019 Platform Economy

White Paper Published By: Stripe
Stripe
Published:  Aug 06, 2019
Type:  White Paper
Length:  13 pages

Platform businesses are reshaping our economy and disrupting entire markets by seamlessly connecting buyers and sellers. However, processing payments and the exchange of value on a platform or marketplace can be challenging.

Stripe commissioned Forrester Consulting to evaluate the challenges that platforms and their sellers face, and the solutions they seek. Through a global online survey of 2,030 platform sellers and four in-depth interviews, Forrester found that platforms struggle to provide their sellers with much-needed payment capabilities, reporting, and customer support services with in-house resources alone. Meanwhile, sellers demand that platforms provide these services and will prefer platforms that are service-rich over platforms that are service-poor.

KEY FINDINGS

  • The complexities of managing a platform force executives to divert resources, which stalls growth.
  • Going global is easier said than done.
  • Sellers will flock to platforms that simplify the process of selling.

Download the report to get more in-depth findings. 



Tags : 
global payments inc, payment solutions, payment processing, platform as a service (paas), platforms