Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > Genesys > Building a competitive advantage through customer experience

Building a competitive advantage through customer experience

White Paper Published By: Genesys
Published:  Jun 19, 2019
Type:  White Paper
Length:  18 pages

Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences.  By migrating to a best-in-class customer experience platform, they’ve been able to:

  • Meet critical business timelines with a cloud-based transition
  • Address industry-specific regulatory requirements
  • Reduce maintenance and operational costs
  • Optimize employees
  • Accelerate time-to-value and ROI
  • Improve Net Promoter Score, customer satisfaction, call resolution

Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.

Tags :