Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Larsen & Toubro Infotech(LTI) > Virtual IT Assistant
 

Virtual IT Assistant

Case Study Published By: Larsen & Toubro Infotech(LTI)
Larsen & Toubro Infotech(LTI)
Published:  May 30, 2019
Type:  Case Study
Length:  2 pages

Leading technology consulting company had 3-6 days Average TAT to resolve the tickets thereby having poor customer experience. LTI’s AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges.

Benefits

i. 30% activities moved to Virtual Bots
ii. L1 Support available “Always On” Model

Download full case study.



Tags :