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Home > Vonage Business > Guide: How to End IVR Horrors

Guide: How to End IVR Horrors

White Paper Published By: Vonage Business
Vonage Business
Published:  May 01, 2019
Type:  White Paper
Length:  8 pages

Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster!

If connecting with a customer in this day of customer experience is
the goal, there’s a better way! Contain the IVR before it kills another
customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?

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