Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > Gameffective > Digital Engagement in the Contact Center

Digital Engagement in the Contact Center

White Paper Published By: Gameffective
Published:  Feb 26, 2019
Type:  White Paper
Length:  7 pages

How to drive employee motivation and
learning with gamification and feedback

Digital engagement provides an exciting new way of breaking away from old paradigms to generate
motivation, proficiency and engagement.

In this white paper we will:

* Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. 

* Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager

Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.

Tags :