Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > Genesys > Three strategies to improve the end-to-end customer experience

Three strategies to improve the end-to-end customer experience

White Paper Published By: Genesys
Published:  Feb 12, 2019
Type:  White Paper
Length:  10 pages

Forrester Research has found that companies that prioritise their customer experience transformation perform better.  Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced:

  • 68% increase in revenue
  • 67% improvement in market differentiation
  • 72% acceleration of digital business

Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey.  Read this ebook for three strategies that get you started.

Tags :