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Home > Moxie > Transforming Finance with Customer Experience Management
 

Transforming Finance with Customer Experience Management

White Paper Published By: Moxie
Moxie
Published:  Feb 06, 2019
Type:  White Paper
Length:  12 pages

Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles.

After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture. 

 



Tags : 
customer engagement, customer experience, customer service