Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Enterprise Management within their organizations.
To better understand the benefits,costs,and risks associated with an investment in Enterprise Management, Forrester conducted in-depth interviews with two Enterprise Management customers. For a brief description of each customer, see the Analysis section. According to Sage,Enterprise Management is an integrated and global enterprise business management solution for purchasing, manufacturing, inventory, sales, customer service,and financial management. For more details on the Enterprise Management solution,see Appendix A.
For this TEI study, Forrester has created a composite Organization to illustrate the quantifiable benefits and costs of investing in Enterprise Management.Based on characteristics of the interviewed customers,the Organization is a global, midsize enterprise in the business of manufacturing, distribution,and services. It is headquartered in North America and Europe with multisite operations globally. It has been using Enterprise Management for two years to enable its business process activities.For more information,see the section titled: The Composite Organization.