Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > IBM > Autodesk case study: Speeding customer response times by 99 percent with IBM Watson
 

Autodesk case study: Speeding customer response times by 99 percent with IBM Watson

White Paper Published By: IBM
IBM
Published:  Jun 25, 2018
Type:  White Paper
Length:  3 pages

Subscription based business models require real time customer support. Autodesk turned to IBM to enhance their customers' experience.

Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk.

Find out how Watson Assistant can accelerate your customer support experience.

For an in-depth understanding of how embedding IBM technologies can accelerate your solutions' time to market, click here.



Tags :