Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > LogMeIn > Co-browse: Securely browse with visitors for a seamless web experience
 

Co-browse: Securely browse with visitors for a seamless web experience

White Paper Published By: LogMeIn
LogMeIn
Published:  Feb 27, 2018
Type:  White Paper
Length:  1 pages

Customer support is predicated on the instances when customers canít solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance.

With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitorís behalf. Sensitive fields like social security numbers and passwords can be blocked from the agentís view so private information remains just that, private. Bold360ís co-browse allows agents to follow visitors behind secure fields i.e. signing into their account Ė providing an extra level of support to customers.



Tags : 
browse, web, customers, security