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Home > Service Now > Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
 

Beyond CRM: Rethinking Customer Service in a Connected, Digital Age

White Paper Published By: Service Now
Service Now
Published:  Jan 26, 2018
Type:  White Paper

Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!



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