Learn why now is the time to rethink your CRM.
This Gartner report, Rethinking CRM Customer Service Fundamentals for a New Age, explores principles critical to delivering proactive service beyond CRM. Read the report for information on how to:
- Engage the entire enterprise in customer service delivery
- Rethink the fundamentals of customer service
- Establish a primary focal point for customer service support initiatives
- Align customer service goals with a CEO’s vision
Download your personal copy of the Gartner Research report.