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Home > > Your Online Reputation Drives HCAHPS Scores

Your Online Reputation Drives HCAHPS Scores

White Paper Published By:
Published:  Oct 02, 2017
Type:  White Paper
Length:  9 pages

HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores?

Yes positive online sentiment predicts an increase in HCAHPS scores — by as much as 17 percent, year-over-year.

Take a look at this report from, which analyzed HCAHPS survey data and online reviews from 4,800 hospitals. You’ll learn:

  • Details of their findings
  • How addressing negative feedback impacts HCAHPS results
  • Recommendations for improving your organization's Online Reputation — and with it, your HCAHPS scores

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