Customer service today is broken, and the data shows it:
• 66% of surveyed customers switched service providers due to poor customer service. • 95% of dissatisfied customers will tell others about their bad experience with almost half sharing their bad experience via social.
Tried-and-true customer service models are losing your organization customers and prospects. Not only will customers leave you due to poor customer service, they’ll also tell potential customers to avoid doing business with you. So what is the solution? It’s called social customer service.
Download this whitepaper to see how brands like Citi have adopted social customer service.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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