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Home > Zendesk > See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center
 

See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center

White Paper Published By: Zendesk
Zendesk
Published:  Aug 22, 2017
Type:  White Paper

 2019, over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and SaaS will emerge as an essential selection factor for CRM customer engagement centers in all geographies and for all but the most complex processes.

This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from the very small (fewer than 20 agents) through the averagely sized (50 agents) to the very large, distributed centers (over 10,000 agents). Learn how Zendesk can fit the needs of your Customer Support team.



Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant