Organizations are under a great amount of stress to deliver outstanding omnichannel interactions to their customers. Creating a positive customer experience in a mobile app or online is at the core of increasing future revenues, improving customer satisfaction, and maintaining strong customer relationships to retain loyal customers. Perhaps more importantly, customer expectations for web and mobile experience are at an all-time high. With so many options available to customers, it is integral to an organization’s success that it delivers strong customer experiences.
This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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