Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > Broadsoft > Improve Contact Center Performance With Global Analytics-Driven Routing

Improve Contact Center Performance With Global Analytics-Driven Routing

White Paper Published By: Broadsoft
Published:  May 25, 2017
Type:  White Paper
Length:  3 pages

In today’s increasingly competitive global economy, does your company have the tools to manage contact center performance globally?

Read this whitepaper to learn how companies can utliize a Global Analytics-driven Routing strategy to:

  • Intelligently route callers to the best agents to improve outcomes
  • Centrally manage routing rules regardless of where the agents are physically located 
  • Dynamically drive routing strategies that adjust in real-time based on analytics
  • Manage contact center operations with real-time dashboards
  • Gain instantaenous visibility and control over global call traffic

Tags :