Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Genesys > Critical Capabilities for Contact Center Infrastructure
 

Critical Capabilities for Contact Center Infrastructure

White Paper Published By: Genesys
Genesys
Published:  Apr 07, 2017
Type:  White Paper

Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn:

  • 9 critical capabilities for evaluating contact center infrastructure
  • 3 use cases that reflect most decisions organizations need to make when looking at CCI multichannel compact suite, high volume call center and customer engagement center
  • Which vendor scores the highest in 3 use cases across 9 capabilities

This report is most appropriate for mid-size to large on-premise contact center environments, from 250 to 5000+ seats. It includes references to cloud capabilities relevant where organizations are looking to utilize existing vendors for transitioning to cloud services. If you are looking to evaluate a contact center platform best suited to deliver competitive omnichannel customer experiences, this report is a must read.

 



Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec