Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > 8x8 Inc. > How the Right Contact Center Solution Helps Drive Customer Satisfaction
 

How the Right Contact Center Solution Helps Drive Customer Satisfaction

White Paper Published By: 8x8 Inc.
8x8 Inc.
Published:  Feb 13, 2017
Type:  White Paper
Length:  8 pages

The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. 

So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.



Tags : 
contact center, crm, telephone interactions, communications