In our increasingly global economy, itís no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world.
This eBook Taking Your Contact Center Globalexplains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful.
Download this complimentary eBook and learn:
4 challenges every global contact center will face
Why cloud-based contact centers have the advantage
Why not all cloud contact centers are perfect, and 3 things to watch out for
How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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