Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > Sprinklr > 20 CXM Experts on the Future of Customer Experience

20 CXM Experts on the Future of Customer Experience

White Paper Published By: Sprinklr
Published:  Nov 22, 2016
Type:  White Paper
Length:  58 pages

CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. The reasons to invest in CXM are clear:

• Customers are twice as likely to share a negative experience with a business than a positive one.
• 86% of customers will pay more for a better customer experience.

CXM is not optional, even for large, complex organizations. It’s the future of every business operating in a networked world. So where do you begin?

Download this ebook to learn tips from Frank Eliason, Stan Phelps, Jeanne Bliss, and other innovative leaders in the CXM space.

Tags : 
customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care