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Home > Sprinklr > 20 CXM Experts on the Future of Customer Experience
 

20 CXM Experts on the Future of Customer Experience

White Paper Published By: Sprinklr
Sprinklr
Published:  Nov 22, 2016
Type:  White Paper
Length:  58 pages

CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. The reasons to invest in CXM are clear:

• Customers are twice as likely to share a negative experience with a business than a positive one.
• 86% of customers will pay more for a better customer experience.

CXM is not optional, even for large, complex organizations. It’s the future of every business operating in a networked world. So where do you begin?

Download this ebook to learn tips from Frank Eliason, Stan Phelps, Jeanne Bliss, and other innovative leaders in the CXM space.



Tags : 
customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care