To meet the demands of an increasingly globalized world, companies of all sizes are finding that they need global customer support. The “follow-the-sun” model that provides 24/7/365 support was once only feasible for large companies with offices in different time zones. However, today, even small and mid-sized companies can provide outstanding, round-the-clock support.
The key to success is in understanding the variety of ways to provide global customer support. Download this eBook from Zendesk for insights into:
- The factors to consider about your team and your customer’s needs before going global
- What questions you should be asking about your company
- Choosing an approach to global support that suits your needs
Download “How to Provide Global Support” to learn more key considerations and best practices for providing global customer support.