Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Freshdesk > Helpdesk Productivity Hacks for eCommerce Businesses
 

Helpdesk Productivity Hacks for eCommerce Businesses

White Paper Published By: Freshdesk
Freshdesk
Published:  Aug 15, 2016
Type:  White Paper
Length:  22 pages

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

In this whitepaper, we detail how you can

  • Provide your agents with complete context by pulling data from your third party systems into your helpdesk
  • Reduce ticket volume and help customers help themselves by setting up a knowledge base
  • Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!



Tags :