ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
Download the report to learn:
- What the Gartner definition is of an ITSSM tool and an overview of the ITSSM market
- What the analyst strengths and cautions are for each participating vendor
- How to think about key assessment criteria to guide your decision-making process