Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > SAP > Mastering Adaptive Customer Engagements

Mastering Adaptive Customer Engagements

White Paper Published By: SAP
Published:  Nov 04, 2015
Type:  White Paper
Length:  18 pages

Call it the “age of the customer” or the era of the “Internet of me”…just don’t call it an engagement landscape that brands control. Customers are absolutely in the driver’s seat, defining which channels they want to use and what experiences are most valued as part of their own self-discovered customer journeys. In a landscape where no single customer’s journey is identical, the new mandate for marketers is to develop, orchestrate and optimize an ever-agile, flexible and nimble customer engagement strategy.

This executive summary provides a look into how today’s marketing leaders are driving business performance across the customer-centric enterprise

Tags : 
marketing leaders, adaptive customer engagements, sap, customer experience, customer engagement strategy, customer-centric enterprise