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Home > SurveyMonkey > [ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine

[ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine

Webinar Published By: SurveyMonkey
Published:  Oct 26, 2015
Type:  Webinar

97% of customers say theyíre likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.

But simply collecting data and insights isnít enough. Thatís why you need a smart approach to your organizationís day-to-day ops to make real business improvements and decisions. Weíll show you how in 4 easy steps. 

Watch our 40-minute webinar to learn how to:

  • Ask questions that yield actionable data
  • Scale follow-up actions and improvements
  • Analyze survey data and get key metrics
  • Close the loop by turning data into action


Jeffrey Coleman 
Director of Customer Success, SurveyMonkey 

Sheila Grady
Senior Manager, Marketing Communications, SurveyMonkey 

Fill out the form to watch the webinar!

Tags : 
surveymonkey, salesforce, sfdc, service, customer experience, customer care, reputation