In today's hyper-dynamic business environment great services and customer experiences need to be knowledge-driven; they can?t be delivered purely through the performance of rigid processes and routine work. Your company?s ability to capture, share, develop and operationalise knowledge in a way that clearly ties into delivering effective services and experiences has rapidly become a very important factor in its ability to thrive.
In the search to continue to improve customer experiences, we have to grasp the nettle of the work that doesn't easily fit into the mould of predictable procedures. This is the kind of knowledge work that Case Management technologies are designed to help you address and improve.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW