Discusses the importance of evaluating EFSS solutions through the lens of balancing usability and control.
In this study, Forrester conducted an online survey of 243 business and IT professionals to evaluate the key criteria organizations use to assess and implement FSS solutions. In conjunction with the survey, Forrester also interviewed six IT professionals. Participants included decision-makers at enterprises in the US. Questions provided to the participants asked about their organizationsí activities surrounding FSS usage, implementation, and employee adoption. The study was completed in November 2014.