Showing the contributions IT makes to the rest of the business is one of the most difficult responsibilities of the IT manager. All too often, IT is seen as simply a cost center, a necessary evil, a means to an end to getting the real work done. Those in the know, however, understand that IT is invaluable to nearly every aspect of the business—from research and development to the supply chain to sales and marketing. According to Ziya Gunay, IT Director for Peoples Bank and Trust in Kansas, reporting is key to showing the value IT brings to the table. Rather than hope people just “get it”, Gunay suggests leveraging readily-available management data to show how IT enables business initiatives and supports revenue generation. At the same time, IT organizations can streamline the reporting process and reduce the amount of time spent collecting, storing, organizing and reporting on management data for internal analysis, service level agreements and auditing.
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