Responsiveness is one of the most important dimensions of both human and commercial relationships. In fact, among shoppers who read negative reviews, intent to purchase more than doubles if the reader sees a brand response to the feedback.
Download the sixth volume of The Conversation Index to learn:
How responses to feedback – especially critical feedback – change the way consumers feel about products, brands, and sellers
What the most helpful responses have in common
How to detect review response opportunities at scale
We analyzed over 100,000 reviews in our network and surveyed 1,600 adults to answer these questions and more.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
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