While the benefits of introducing Unified Communications (UC) are all too apparent to businesses, a growing number of industry commentators have been highlighting the biggest obstacle to maximising return on investment – ensuring user adoption.
It’s a familiar story. As IT decision makers concentrate hard on integrating real-time tools like instant messaging and voice and video conferencing with voicemail, email and text messages, they neglect the emotional and informational needs of the end user.
The result? Your company has made a significant investment on a flawless UC platform and cutting edge devices. Which nobody uses.
The following advice, amassed through years of experience in UC rollouts, will help you to avoid the danger of under-adoption among your workforce.
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